Peninsula Bay Resort

Overall Experience I had a very enjoyable stay at this hotel after trying a few other options. That said, the hotel operates as a membership club, and you are approached by a marketing company. Unfortunately, their approach can come across as a "scam", relying on a "poor me" and secretive narrative. While I understand that marketing strategies are part of the business, I do believe there must be a more genuine, transparent way to handle this. Thankfully, once I arrived and started interacting with the sales team, the staff and other members, the hotel quickly felt like a second home, and the overall experience turned out to be very positive. I also want to commend the hotel for their exceptional landscaping efforts. The team goes above and beyond to maintain and clean countless pools, as well as tackling the challenging task of clearing the reflux debris from the mangrove reserve and the surrounding ocean. It’s clear that they take environmental stewardship seriously, and their commitment to preserving the natural beauty of the area is truly impressive. Design and Aesthetic: As an interior designer with a background in tour operations, I’ve encountered a wide variety of hotel designs, and I have mixed feelings about this one. The furniture and artwork feel somewhat dated, reminiscent of the 90s, sitting awkwardly between modern and traditional styles. While the overall ambiance aligns with a 4-star property, there’s clear potential for a 5-star upgrade with some thoughtful design updates. That being said, the space still has a unique charm and provides a relaxing atmosphere. Additionally, having access to the Peninsula Beach Hotel (the sister property) is definitely a nice perk, offering more options for guests to enjoy. Cleanliness and Staff: The hotel’s cleanliness is outstanding, and I was thoroughly impressed by the staff. They were attentive and went above and beyond to ensure that my stay was as comfortable as possible. Their level of service and attention to detail ( with daily motivation quotes left behind) truly enhanced the experience. Suggestions for Improvement: While the hotel offers a lot of positives, there are areas for improvement that could really help elevate the overall experience. Updating the furniture and incorporating more modern, local design elements would bring a fresh vibe to the space. I recommend working with a local designer, such as those at Ramayana Hotel, to introduce a more cohesive design. The hotel doesn’t need to embellish every wall, but focusing on what truly matters—creating focal points and a unified color scheme—could significantly improve the aesthetic without stretching the budget. Small, strategic changes can go a long way in creating a more modern and inviting atmosphere.

Like many others I was approached in Kuta by a pleasant young man- usual story - scratch card prizes to claim- and yes one was t shirts and one was first prize- what a surprise! Oh dear , have to go to his office to claim it and of course he was delighted because he would get cash bonus. Had nothing better to do so followed him - much further than he said, but he was chatty and I’m on holiday. Thank goodness office was air conditioned! Surprise, surprise you have to go to actual resort to claim first prize- thats when I clocked this was a timeshare promotion. As a solo female there was no way I was getting into a taxi to an unknown resort and made that quite clear to the gentleman and his ‘manager’ and walked away. The one consolation was that, being Balinese they were gracious in their acceptance of my refusal to participate ( unlike the European timeshare scouts who could be very unpleasant when you refused). That is why I have given 2 stars not 1! Tourists beware. If you want to spend your precious holiday time doing this - fine, but just be aware

Was horrified at the state of the luxury 1 bedroom apartment. Was told when I signed up to timeshare- it’s self Contained apartment - yet the kitchen is missing most cooking items, no toaster. And basic things like spatula, knives, toaster, strainer not supplied in the room. The wooden cooking spoon was covered in mould, the entire apartment smelt like mould. When I asked it be cleaned- all that was done was floors broomed, and shower wiped down (without only a cloth- no disinfectant or spray). The toilets were never cleaned. Any trails in the bathroom. Bath tub had mould around it. Paint peeling. The air con in the bedroom rattled so loudly it was impossible to sleep. The same air con remote didn’t work so it was stuck on 16 degrees and Couldn’t be changed or turned off. The couch and carpet in lounge room smelt and had stains all over- obviously never been cleaned. Somebodies rice was caked in between couch cushions. Was told we would have Disney, Netflix and prime on tv however you need to sign up for them to access. The bath towels and pool towels stick and had stains on them. When I asked to have fresh was told it would cost $. Every complaint raised was rarely addressed. This is the worst “exclusive” 5 star hotel I’ve ever stayed in. Would never recommend

Property was great; neat big rooms and great service. The staff were amazing; from the reception, bar staff, massage staff and the guys doing the room servicing. All was great, nothing was to much for these guys. Highly recommend.

So i had many times come there and in one moment i was enjoyed my time with my wife for celebrate our anniversary and once time there some concern with the bellboy staff who didn't care and initiative for carry our luggage some guest at that time carrying theirs own. but as greater and staff they certainty should to assist us they weren't totally reflect as genuine hospitality but for entire stay trought another servive i feelt peninsula good place for having peace and quiete inside hustle of urban life