Guest User
February 23, 2025
I have stayed in this hotel since the first time I visited Bali in 2017. It was really wonderful at that time and left me with very good memories. Although the entire Bali hotel has changed after the epidemic, this is a general trend and there is nothing I can do about it. However, this is my fourth time staying in this hotel, but I feel extremely disappointed. We arrived at the hotel at 1:30. At first, we were told that the room was not ready and we needed to check in as soon as possible between 2 and 3 o'clock. We rested until 2 o'clock and asked. The front desk staff was changed and simply told me that I needed to check in after 3 o'clock (the hotel has now changed to check in at 3 o'clock). I read the policy and I understood it. At this time, I already felt that the attitude of the service staff was rather stiff, so I went out to buy water. After I came back, my companion was arguing with the front desk. The reason was: the guests who came with us and later had already checked in! My companion said that they were treating us differently! Then their front desk immediately checked a room and took us to check in! So there was obviously a vacant room. Did they deliberately treat us by the rules? Or did they think it was unnecessary to treat us well because we have Chinese passports? We have traveled to Bali many times. Other hotels will check in early if there are rooms available (the rule is 2 o'clock, but most people arrive at the hotel at 1 o'clock and check in as soon as there is a room!). I really didn't expect this hotel to do such a thing. I am very disappointed because the service in Bali has always been very people-oriented in my impression. Maybe you have contacted so many customers that you have forgotten what the most basic principles of an excellent hotel are!
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