Anonymous User
May 1, 2025
This review is not for this hotel, but for Ctrip customer service. We originally booked a hotel in the mountainous area of Penida Island, but we were unable to check in due to a problem with the synchronization of information between Ctrip and the hotel. Ctrip customer service promised to find another hotel and pick us up, but we ended up waiting in the wild for two hours, and the problem was still not solved after changing two customer service representatives. The customer service also wanted to refund the money and let us book it ourselves. In the end, we booked this hotel ourselves and found a car from a nearby resident to get there. Afterwards, Ctrip said it would compensate for the price difference of the new hotel and the taxi fare (160 yuan), but this is what they should do, and they actually thought it was compensation. No one in the customer service department followed up to the end, and no one was responsible for the users, which was disappointing. There was a WeChat group when I went to Japan before, but it is getting worse and worse now.
Original TextTranslation provided by Google