Capella Ubud, Bali

The experience at Capella Ubud is really disappointing, and there are so many complaints that I can't help but complain. First of all, the service is not proactive at all. From check-in to check-out, the staff seems very passive, and will not take the initiative to ask about needs. Even the basic guidance and introduction are perfunctory, which does not match the service level that the brand should have. Secondly, the details related to consumption are too unreasonable: when checking out, I encountered a situation where I didn't get change. I thought they would take the initiative to wipe off the change, but in the end, neither the change nor the change was made, which made people feel very disrespected; the rented motorcycle was not only broken, but there were always small problems when riding, and I didn't add enough oil. I was worried about the lack of oil not long after driving, which was a very bad experience. In addition, the facilities and catering were not up to standard: the breakfast category was pitifully small, the choice was single, and the taste was also ordinary; the swimming pool was not open 24 hours a day, and I couldn't relax and swim at night; the swimming pool in the room was not heated, and the water temperature changed with the weather. In many cases, the water temperature was not suitable and could not be used properly. Overall, whether it is the service, facilities or control of details, it is very disappointing. It is totally not worth the price and is not recommended for everyone.

Very quiet and upscale

This is a very unique tent hotel located in the Ubud rainforest. The room is generally clean and the service is very good. Occasionally there are still some small insects in the room, which is unavoidable. The overall experience is still very good, and I will come again next time.

Capella is definitely the most unsatisfactory hotel in Bali. Fortunately, I only booked one day. The whole time, I either climbed the mountain with a cane to go to dinner or climbed the mountain with a cane for breakfast. There were so many stairs and insects that I was exhausted. The noise in the middle of the night affected my sleep. The dark bathroom was uneven. I got up in the middle of the night to urinate and fell. The hotel also thought it was normal. It probably happens often. The main dish of dinner, grilled shrimp, was dead shrimp, not fresh, and I had diarrhea in the middle of the night. I don't know what the swimming pool in the 2 square meters room is for. The river view room I booked had no river, only mountains. In short, it was a very disappointing experience. It's not an exaggeration to say that I paid for it!

More distinctive

This is the best hotel that embodies a unique worldview. It was a wonderful experience. The overall design concept is very inspiring. And not only the exterior, but the hospitality is also excellent.