The Royal Purnama - Adults Only Reviews

Response from Property: Dear Mr Patrick Z.Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay in our pool villa and appreciated the cleanliness, tranquility, and maintenance of the facilities. It’s also wonderful to know that our waiters and cleaning staff made a positive impression with their kindness.We are deeply concerned about the issues you've raised regarding your overall experience. We sincerely regret that the breakfast quality did not meet your expectations. We truly value guest feedback, as it helps us improve our services. We also apologize that our front office service fell short during your check-in. We regret that you and your partner, Amy, did not feel welcomed upon your arrival at our resort.You are correct that our Front Office Team tends to focus on explaining additional services, such as the airport shuttle, afternoon tea, dinner options, and the 21% tax and service charge. While we aim to provide clarity to avoid misunderstandings, we recognize that this should not be overemphasized. We appreciate your feedback and will work to improve in this area. Thank you for bringing it to our attention.We aim to provide clear and transparent information about all our offerings to enhance your experience, without a focus on profit. We will review the arrival process to make it shorter, faster, and more welcoming, and we will provide further training for our front office team. While our team’s additional questions were intended to be helpful and attentive, we understand that they may have seemed intrusive and time-consuming in your case.We appreciate your feedback and will work on asking more open-ended questions to better understand our guests' needs and preferences, allowing us to offer more personalized options. Your suggestions are invaluable in helping us improve and provide a more efficient and friendly service.We apologize that the price for transportation arrangements did not meet your expectations. Our resort partners with a third-party service for airport transfers due to limited staff. We aim to support the local community as requested by the government, which encourages hotels and restaurants in Bali to use local drivers. These drivers are selected based on their compliance with local permit requirements, which incur additional costs.Typically, standard taxis or ride-sharing services like Grab can drop off guests at the resort. However, for pick-ups, we recommend using either a personal driver or the local community drivers affiliated with our resort for a smoother experience.Thank you for your feedback about the water service. We apologize for any miscommunication during your room orientation. While the minibar water incurs a charge, we want to clarify that complimentary spring water is available in the kitchenette and bathroom. You can request more at any time during your stay at no cost.Our staff is always happy to help ensure you have enough water to stay refreshed. We truly appreciate all guest comments, as they help us improve our servicesRegarding our location, while we understand your concerns about the distance to local amenities, many of our guests choose us precisely for our secluded setting, which allows for a peaceful and exclusive environment. However, we would like to inform you that we have a new beach lounge “Moonstone Beach Lounge”, which is an exclusive extension of The Royal Purnama. We're glad you enjoyed the atmosphere and live music during the Tuesday night Seafood Platter. Unfortunately, this positive experience didn't extend to other aspects of your stay.Your comparison with other accommodations in Bali is valuable feedback. We continuously aim to improve and will use your insights to enhance our hospitality and overall guest experience.We hope to have the chance to welcome you back in the future and provide you with the exceptional experience we strive for.With our warmest regards, The Royal Purnama Family

Response from Property: Dear Mr./Ms. Michelsss,Thank you for your kind review. We're delighted to hear you enjoyed your stay with us. Your comments about our restaurant and the singer are much appreciated. We strive to offer a peaceful retreat for those seeking a quieter alternative to busier areas. We're glad our environment provided the tranquil atmosphere you were looking for. We hope to welcome you back again in the future for another relaxing visit.With our warmest regards, The Royal Purnama Family

Response from Property: Dear Mr./Ms. Sachin Daryn,Thank you so much for your fantastic review and share the nice picture! We’re thrilled to hear that you enjoyed our hotel and the service provided by our team. We take great pride in offering a variety of breakfast options and ensuring that every guest has a relaxing and laid-back experience. Your recommendation is greatly appreciated, and we’re glad to know we met your expectations.We look forward to welcoming you back soon!With our warmest regards, The Royal Purnama Family

Response from Property: Dear Mr/Ms. Elaine WK Lo,Thank you for taking the time to share your thoughts about your stay with us.We’re glad to hear that you appreciated the well-kept premises of our resort. While we are located away from the bustling tourist areas, this ensures a tranquil and private atmosphere for our guests. The nearby beach is a public one, allowing visitors and locals alike to enjoy its natural beauty.As a boutique resort, we take pride in offering a luxurious yet competitively priced experience, ensuring value while maintaining high standards of comfort and service.We hope to welcome you back for another relaxing stay in the future.With our warmest regards The Royal Purnama Family

Response from Property: Dear Value Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found the rooms spacious, the hotel grounds beautiful, and our staff attentive and helpful. It’s great to know you also appreciated our restaurant and spa services. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent experience!With our warmest regardsThe Royal Purnama Family

Response from Property: Dear Value Guest,Thank you so much for your kind words! We are thrilled to hear that you found everything wonderful, from the room to the friendly service provided by our staff. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations.We hope to have the pleasure of welcoming you back in the near future!With our warmest regards, The Royal Purnama Family

Response from Property: Dear Mr/Ms. Jonathan Alexandre Marie RIONDET, Thank you for your review! We’re delighted to hear that you enjoyed the romantic ambiance of our property, as well as the pool and restaurant area. It’s wonderful to know that these spaces helped create a relaxing and memorable experience for you.We understand that the beach conditions in Bali can sometimes limit swimming opportunities, due to safety reasons regarding to the beach waves, strong currents and the cut-short coral, the beach is not suitable for swimming. And for swimming we recommend the beaches at Sanur (around a 20 minutes drive from our resort).We truly appreciate your feedback and hope to welcome you back for another peaceful getaway soon!With our warmest regardsThe Royal Purnama Family

Response from Property: Dear Value Guest,Thank you so much for sharing your first Bali experience with us! We're thrilled to hear that your stay at Royal Purnama was nothing short of great. Despite the confusing road due to Our hotel's location is indeed located in a bit more remote area next to the rice fields and ocean but within close proximity of places like Sanur and Ubud, we're glad you found your way to us and enjoyed a warm welcome and memorable hospitality until your departure. It's wonderful to know that your short stay left you feeling satisfied and that we could contribute to making your Bali trip special. We hope to welcome you back for a longer stay in the future.With our warmest regards, The Royal Purnama Family

Response from Property: Dear Mr/Ms. サヤエンドウ, Thank you so much for your wonderful feedback! We're thrilled to hear you had such a great experience and enjoyed the Moonstone Beach lounge which is our sister property located next to The Royal Purnama, fitness gym and spa. We’d love to welcome you back for another stay in the future. See you again soon!With our warmest regards The Royal Purnama Family