Настасья282
May 19, 2025
This is the most disgustingly dirty hotel! The building is very old and needs major repairs. We were given a room on the 1st floor, there is no tulle (the cleaning lady walked by and looked into our room without embarrassment!!!), there is nothing to dry clothes, there are blood stains on the bed linen in the room, old towels with stains, the air conditioner did not work at all!! It was set to 16 and did not cool at all!!! It is old and dirty! I doubt that it is serviced in any way! The door in the shower did not open normally, only about 30 centimeters and got stuck! There was a terrible stench of sewage, when we turned on the water in the shower to check, the smell intensified! All the plumbing is dirty and requires urgent replacement due to wear and tear, among other things! All the hinges in the shower are rusty, the taps are rusty! It's a pity the smell cannot be conveyed through the screen! We walked around the territory, the children's pool is cloudy, it is not cleaned! The other 2 pools are very cloudy!! When asked at the reception why the pools are so dirty and cloudy, they said it was raining! But that's complete nonsense! It rains everywhere in Bali and we've never seen such neglect!!! But the most disgusting thing was the receptionist Coco! We came to him and said that we wanted to cancel the reservation (and it was non-refundable for a minute), to which he said that we needed to write to Trip, that only they could cancel (which is complete nonsense). I wrote and they asked Coco to agree himself and cancel the reservation without a penalty. He thought for a long time and eventually came to us and said that he could only return 50%!! Otherwise, Trip would fine him! We agreed that he would do so, and we found another hotel ourselves and paid again! He apologized to our faces, muttered that he was sorry! We booked another hotel and called a taxi, also keeping in touch with Trip! We wrote all this to them and they said that they would negotiate! The cherry on top, as soon as we got into the taxi and drove away, he immediately sent a refusal!!! After expensive correspondence with Trip, they confirmed that he refused a refund and did not say anything about 50% and we ourselves came up with it, it turns out! All we got for a ruined vacation was a rotten, lying apology! I do not recommend this hotel to anyone! The attitude is disgusting! I really hope that this Coco and his shitty hotel will be blocked so that people do not get into trouble and do not ruin their impressions of their vacation and Bali!!!
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