This hotel in Nusa Lembongan was the worst experience of my entire trip to Bali, bar none!
I was looking forward to having a wonderful vacation in Nusa Lembongan, but this hotel brought my family and I to the bottom. My daughter started vomiting in the middle of the night when she checked in. Seeing her in pain, I was extremely anxious. At 1 a.m., I contacted the hotel and Ctrip respectively, thinking that I could get some help and support, but what I got was endless indifference and disregard, and no one helped me.
I suspect that the water provided by the hotel was not clean, which caused my daughter to vomit. After all, her physical condition had been very good before. I reported this doubt to the hotel, but I did not get any reasonable explanation or feedback from beginning to end. It was really chilling that they were so indifferent to the health of their guests.
When you go out, choosing a hotel is to hope to have a comfortable, safe and secure living environment, but this hotel did not fulfill its due responsibilities at all. With such service quality and attitude in dealing with problems, it really should not continue to operate.
Of course, I have to say objectively that this hotel is not without merit. Its location is relatively good, close to **'s Tears and Dream Beach, which is indeed its only advantage. But even with such convenient conditions, it cannot make up for their serious shortcomings in service and handling of guests' health issues.
Here, I hope that other tourists who are preparing to come to Lembongan Island can choose carefully and never step on thunder like me, so as not to ruin the wonderful travel mood!
Original TextTranslation provided by Google