Bali Santi Bungalows

We had a 2 bedroom villa with a private pool. Excellent service and villa. Pool was big. Very clean villa. Comfortable beds. Excellent entertaining area. Food was ok in the restaurant but big tax and service charge.

There were no towels in my room, so had to go & ask for them. At the pool I had to go into a lock up to look for a sunbed cushion, staff should be more proactive in offering cushions. I asked at the pool for a pool towel, they were surprised I didn't have any in my room, they got on the walkie talkie & asked for some for me, 6 hours later the pool towels hadn't arrived, so I went to reception myself to ask for them. My room was cleaned & no clean towels were left, I gave them the benefit of the doubt & left it a few hours, hoping they'd bring towels, but no, I had to once again go to reception for towels. A nice touch would be staff coming to your sunbed to ask if you want food or drink. The restaurant could do with a roll down wall, a barrier from the elements for times when the wind & rain are prevalent. It's not fun being blown about & getting wet when you're trying to negotiate your food. The rooms are lovely, I had an outside bathroom, which was very special. One issue is the ceiling, there's always bits of dirt or bugs falling onto the bed from the ceiling. The fan in my room didn't work, there was also a light out, but I just left it, I didn't want to keep complaining. Most of the food was delicious & presented very well. I tried vegetable soup, which was basically lots of uncooked veg in a vegetable bouillon, not my idea of soup, I didn't take too well to the spaghetti bolognese either, i didnt like the taste of it. I'm not sure what they wash the fruit & salad in, but it didn't taste very nice & tasted of chemicals, suffice to say I couldn't eat it. The staff are friendly & ready to help. I didn't realise the hotel had a driver to do trips, they should be informing people of this, I booked a driver from outside & would of preferred to pay the hotel driver. The surroundings/gardens are beautiful & so is the pool area. Beach sellers are a pain, you could be led on sunbed or eating a meal & they still harass you, one even sneaked up the stairs from the beach, staying just out of the view of hotel staff.