Batang Golden Hills Villa and Resto

We booked accommodation that day when we arrived in Nusa Penida. When we checked out the next day, the owner's daughter asked us to pay again. She showed us the receipt and told them that we had already paid. She said that what we paid was the "confirmation fee" for the room and said that she had paid it yesterday. It was cancelled. I then showed her my credit card and there was no refund. She still insisted on us paying. The two parties were in a stalemate and called Trip's customer service and asked us not to pay again. They called to confirm. After a while, they said there was no need to pay. , but they did not answer the call from customer service, because we had already left when the customer service called and said they did not answer the call. The hotel was obviously not familiar with the use of the Internet and the credit card machine, because while eating breakfast, it was done repeatedly while waiting for the previous group of passengers to swipe their cards. After 20 minutes, the hotel didn’t even apologize when they said they didn’t have to pay. I wasted a lot of time on my early morning trip and didn’t even apologize. There were ants in the fried rice. I don’t recommend starting a good day with this stupid thing.