Azana Boutique Hotel Denpasar

The hotel provides friendly, efficient service in a convenient, central location near Krobokan and Seminyak. Guests appreciate the comfortable rooms, making it a family-friendly choice.

Shockingly, Poor Initial Room, Improved, But Still Lacking Our stay at Azana Boutique Hotel was a mixed experience. The initial room that was assigned was in a deplorable state. Mould was visible in multiple areas, the drain under the faucet was leaking, and the bed linens were visibly dirty. To add to the distress, the room was infested with ants and spider webs, creating an unsanitary and unsettling environment. It was truly shocking that such a room was offered to guests. Thankfully, the staff were responsive to our complaints and promptly moved us to a significantly better room the following day. However, the initial experience left a lasting negative impression on our stay. The Superior King Room, even after the upgrade, lacked essential amenities like a refrigerator, safe, and microwave. The absence of an ice machine on the premises was also inconvenient. Furthermore, the lobby restroom was consistently unclean. The floors were always wet, likely due to inadequate cleaning procedures, creating a hazardous and unhygienic environment for guests. Overall: While the upgraded room was a considerable improvement, the initial room was unacceptable, and the lack of basic amenities in the Superior King Room were significant drawbacks. Recommendation: I strongly advise potential guests to inquire in detail about room conditions and amenities before booking at Azana Boutique Hotel. I hope this more detailed review is helpful!

Overall, the hotel offers good value for the price! The downsides were that the room we stayed in didn't have a freezer and was somewhat noisy, but it wasn't a big issue for us. The staff were friendly and helpful!