Canggu Villa by Sanga Sanga Hospitality

Prime Location: The property is ideally situated near popular attractions like Pererenan Beach, cafes, restaurants, and local amenities. Many guests appreciated its proximity to a renowned restaurant, 'Woods,' located nearby.

Booked one of their villas to host my wedding. Paid deposit and everything was set and then Covid 19 pandemic happened and the wedding was postponed. The villa company agreed to float the deposit for when we could have the wedding. However as time went on and we were unable to have it we had our wedding in a private ceremony. When I contacted the company to request for the deposit to be refunded they said that there is a No Refund Policy (although this was never mentioned or written anywhere in any prior correspondence or when we paid the deposit). The customer service team said they would talk with their accounting snd then afterwards stopped replying to my messages and now no longer even reads them or answers the phone.

Do not stay here. It is dirty, and the owners are unresponsive to customer needs and requests. They do not share photos of the toilet and bathroom for a reason, they are stained and yellow. We stayed in another villa in Ubud for one week before this villa with no issues - everything was perfect. After a couple days in Kutus Kutus villa, I started to develop marks all over my body. They would get worse after each night sleeping in the bed - an obvious sign of bed bugs. The floors had bugs all over them as pictured. When we made a complaint about the marks on my body and the bed, we were advised that it would be cleaned with brand new sheets. The claimed new, changed sheets were yellow, stained and with evident brown stains (squished bugs). At this point, given the unacceptable service and cleanliness of the Villa, we booked a flight home and requested a refund for the remainder of the booking. We left the villa (and provided evidence of our flights to the Villa) on 25 December 2022 even though we were meant to stay till 2 January 2023. We have been trying to contact the Villa since this time and they are ignoring our messages and calls. They refuse to give us a refund and have not once apologised for this experience. Disregard any excuse they may provide as a response to this review - prior to this we mentioned we had a family emergency due to the storms in Melbourne however it was less serious than first communicated so we decided to continue our stay until the above events started occurring.