Suites5 Hotel

overall satisfied with my stay. need to walk abit to the restaurant tho.

Hotel looks fab inside and out, and the standard service attitude is there but what’s really missing is the basic cleanliness, especially in the bathroom. The toilet had dirty stains, not just normal marks but the kind that clearly shows it hasn’t been properly cleaned for a while. It wasn’t even hidden, you could see the stains all over. On top of that, there was that strong dirty toilet smell the moment you walked in. And this hotel just opened this year. Even more disappointing was when we brought it up to the receptionist. She just said she would get someone to check. A cleaner came up but just used the same old dirty mop and cloth to clean, and it still looked the same after. No follow-up, no apology, no sense of feeling sorry at all. We had to brace ourselves for one night before flying back, with a dirty toilet and floor. I’m not saying all rooms are like this, but honestly if one can be in this state, others might be too. Please maintain the bathroom cleanliness. The room itself looks fab, the furniture and bed looked clean and nice. But no matter how good the hotel looks or how decent the service is, a dirty toilet just ruins everything. Nonetheless, everything else was standard, as expected of a normal hotel stay.

Stay was good