Balidroomvilla's

My family and I chose Bali Droom Villas to celebrate our 20th wedding anniversary, hoping for a luxurious and exceptional end to our trip through Singapore and Indonesia. The pictures online looked beautiful, and we were excited for an upper-range resort experience. However, our 6-night stay was bitterly disappointing and did not live up to our expectations or the high price. The villa and premises: A reality check The "stunning" view of the rice fields was not what we imagined. While you can see them, there's no "wow" factor like in Ubud. The area is quite populated, with many local houses and lights visible at night. What was most surprising was the narrow road just a few feet from our villa's pool. Trying to relax was difficult with motorbikes and cars constantly passing by, honking loudly as is common practice. On a few occasions, waste trucks drove past, bringing with them an unpleasant smell that definitely wasn't part of the "dream" experience. The villa itself also had its issues. On arrival, the shades in the kids' room fell down and couldn't be fixed until the next day, making for a difficult first night with a lot of light coming in early. The kitchen felt cheap, with what looked like IKEA cabinets. Our bathroom's water pressure was weak, and the glass ceiling was dusty and dirty. We were also puzzled by the interior decor, which included paintings with Louis Vuitton logos. As Europeans seeking an authentic Balinese experience, this felt incredibly out of place and in poor taste. Cleanliness was also a concern, with bird droppings on the chairs and rotten flowers left around the premises. The staff and management The constant pressure via WhatsApp to pay for our stay in advance before we even arrived was a stressful start. Our flight home was changed, requiring us to leave a day early. When we asked if we could be credited for the last night we would miss, perhaps for food or other services, we were met with an inflexible "no." The management made it clear they would not find a solution, creating a bitter and unaccommodating win-lose situation that left us feeling taken advantage of. The hotel chauffeur's behavior was also a letdown. He was very indiscreet, repeatedly asking why we didn't hire him for local tours. On our last ride to the airport, he stopped at a shop and then asked how much we had spent—a very uncomfortable and unprofessional question. The Prices: Exorbitant and not aligned with the value After speaking with other hotels and restaurants (higher end also), we quickly realized that the prices for all activities and rides offered by the hotel were two to three times higher than alternatives. The on-site restaurant was also overpriced for the quality of the food. For a much better dining experience with an incredible view and fantastic food, we highly recommend the local Bali Asli restaurant. We deeply regret our stay at Bali Droom Villas. The experience was far from the high-end luxury we expected. The management