AYANA Segara Bali

Ayana is great in every aspect. Nyepi is also very special.

It was a really bad experience. There are four hotels in Ayana. This one is not very cost-effective. The swimming pool is also average. After checking in, the hotel gave free cliff bar drink coupons. There are also free photo taking and a restaurant coupon, but we didn't use them. We chose this hotel mainly because it was newer and cleaner than other hotels, and we mainly wanted to go to H2o to take pictures. It was very late on the day of check-in, and the child fell asleep in the car. Then when we checked in, the hotel didn't say that the H2o clock-in time was only from 6 to 9 in the morning. The driver picked us up to go out the next morning after we checked in, and it was night again when we came back, so we just slept in the hotel. On the morning of our last day, we went to have breakfast. I had cash but saw that they had a card machine, so I asked if I could use zfb. They said yes, so I used zfb to pay. The breakfast for two adults and one child was almost 600rmb. After my bank deducted the money, they didn't receive it, so they asked me to wait for 30 minutes to confirm, and finally told me to swipe it again, I refused, and then I told them I would check out at 12 o'clock and I needed to take pictures. I couldn't keep wasting time on your problems. I had already deducted the money and you saw it, so why were you still making me swipe it? So I wasted almost an hour there. Finally, they said they were waiting for them to confirm. Then I went to the front desk to ask them to send a sightseeing bus to pick us up to go to H2o to clock in. But I was told that I couldn't take pictures because I could only take pictures in the morning from 6 to 9 o'clock. Then I said you didn't tell me that I stayed in this hotel just to take pictures. Then they started a long-term communication. I waited for another hour and finally said I could go swimming but couldn't clock in. I didn't understand what the hell was going on. Then the manager came to apologize, but I said apologies were useless and I needed to solve the problem. The manager said we tried but it didn't work. How about you go to my swimming pool? Can't I find a swimming pool to swim? Then he offered me a drink as an apology, I declined and told him I wasn't doing it for the two drinks, I wanted to take pictures, it's your own fault why I wasted two hours from this morning till now? And why should I be responsible for your problems? Finally, the manager said we should prepare some gifts to express our apologies (anyway, they kept saying they would not let me take pictures). Finally, I said forget it, we will just play in the swimming pool next door, and if you want to apologize, just give me one of your traditional pajamas, and don’t give me any drinks or gifts. As a result, they said that this was not okay. So I said forget it, I didn’t want it anyway, and came back to contact Ctrip. Ctrip handled it responsibly for me, but the manager lied and told me to go, but I refused. The place they asked me to take pictures of was not H2o’s spot at all, why didn’t I refuse? And you said I asked him to bring us lunch. Are you kidding me? I haven't eaten yet? I, a black diamond, travel so much, and I want you to send me a meal. How can I not afford it and how hungry am I? ? If you are worried that the experience will be terrible, I suggest you don't choose this store. You can try other stores instead. Finally, Ctrip tried its best to help me communicate, and then Ctrip gave me a red envelope coupon. I feel that booking with a big brand is still the most secure for users.

The room is new and is just fine. The hotel has many facilities, but there are also many tourists. It is suitable for family travel or those with a slightly lower budget.

Thumbs up, thumbs up, thumbs up

Highly recommended, great service

This is my second time here. The environment is always comfortable.