Mitsis Bali Paradise

Cleanliness & Grounds: The hotel grounds were consistently praised for being well-maintained, with beautiful gardens and flowers. Rooms were generally described as clean, with daily housekeeping ensuring a tidy environment.

We stayed at this hotel from the 16th of July till the 24th of July, 5 of us, (4 adults and a 5yo). In the review I will talk about my personal experience from start to finish. So we arrived about 11pm, the hotel is about an hour away from the airport, quite disheartened not to be met on arrival, we had to drag our suitcases in ourselves, no drinks on arrival either. Check in was longer than anticipated considering we were the only people checking in at that time of the evening, no food either (every other hotel I’ve stayed in all inclusive there is a buffet on for those arriving late) but was given a sandwich.. the hotel lobby itself was beautiful, did also get a drink before going to bed, but there is only one bar open in the evening, and it’s about a 10 minute wait (even at 11pm) as there is only 2 people serving.. (will come back to this later) Got to our room, quite dated but clean, aircon was good and the room was spacious, you have a fob for the electricity (which emits a stupid blue light all the time) a safe key, and a key for the door. The doors are a nightmare to open, very sticky and can be quite a faf. Bottled water in the fridge but nothing else, cleaners were very good and lovely, always asking if they could help. The food was bang average at best, not much choice in the buffet, the only positive I can say is that it was always hot, but it gets extremely repetitive and boring, there’s no themed nights either. Just the same food every day.. The pool is nice (albeit there is a lack of sunbeds when busy) the pool bar staff work extremely hard but there is only one bar open all day, the lifeguard was a lovely chap who makes sure that everyone is safe, no diving or jumping in otherwise you’re out.. I’d also like to talk about the entertainment during the day and during the evening, what I will say is if you’re not french then you might as well forget it, my 5yo son is the most sociable and chatty person you could ever meet but they weren’t interested if you’re anything other than french, was practically zero going on during the day, but when there was, it was all in French and only involved French children/adults. The entertainment team are all French (fram entertainment look it up) and the evening entertainment is the same, the amphitheater is draped in French flags and yes you’re right it’s all in French, we actually attended an evening and we were made to feel like second class citizens when trying to get involved, even comments made about us ‘being English’ not in good jest especially being as they practically ignore you throughout the day, I can’t understand why a hotel, an all inclusive hotel for that matter doesn’t have a single English speaking representative on the entertainment team, mitsis you need to do better.. The main bar staff can be quite rude, on our last day the head barman was snapping his fingers and pointing at customers telling them to move round the other side while a member of staff was making cocktail