Check Lake Buena Vista Hotels with Balcony

I had a prepaid booking. They charged 800$ for incidentals with the POS that gave the “Approved” status. We spend like 1k and they locked us outside of the room and asked us to pay this again the whole amount. They did not recognize the initial payment. Front desk guy Christian very rood, pushing it to the edge of snapping. Eventually I asked to speak to the manager on duty..he got at the front desk in 20-30 minutes, apologizing and saying that everything is ok with the initial payment. We spent 1 hour locked outside by this “system error” The service at the Sofia (downstirs restaurant) is very poor because of the kitchen staff. The roof top restaurant is quite nice for dinner. I waited 30 min for the valet to bring my car. The have no f idea of what they’re doing. You can get only inroom dining after 10pm. Shuttle service only to Disney parks.

We stayed here for two weeks during September 2022 and really couldn’t find any fault with the hotel, especially for the price paid. Every staff member we interacted with was friendly, knowledgeable and gave great customer service. The rooms are large and the beds are comfortable, with two pillow choices available (labelled firm and soft) which we thought was a great idea. There are also lots of charging ports fitted into the room which come in very handy. The rooms are on the basic side but for the price paid they’re great value. Housekeeping was also every day which many places surrounding Disney still weren’t offering at the time we stayed, and was one of the reasons we selected the hotel in the first place. The included bus service to the Disney parks is also excellent, and much better than the Disney resort provided buses in our experience. They ran every hour to every park until after closing time and were always on time, with good a/c and a seat available. The hotel is also only a 10 minute walk to Disney Springs, where you could then use Disney transportation to resorts if needed for dining reservations etc. We also stayed during Hurricane Ian and we couldn’t have felt safer there. Every staff member was outstanding and went out of their way to make sure we felt safe, with many working longer hours to do so. The bar and food service stayed open for the duration of the Hurricane too which meant we didn’t even have to worry about getting food/water. All in all this was a fantastic stay and we will be back.

Booked this location for a two night stay for our 5 year anniversary for the purpose of visiting Universal Orlando and Islands of Adventure theme parks. Called a day before arrival to see if I could have a bottle of wine or champagne waiting as a small surprise for my wife. The gentleman I spoke to was very polite but informed me that this location didn’t offer such a service. He did say he would make a note on the account that is was an anniversary trip. Upon arrival the following day, the concierge who greeted us offered us a congratulations as we checked in. We were upgraded rooms to a junior sweet and even had our parking fees waived. It was a very thoughtful gesture and really got our trip off to a great start. Every staff member we encountered was very polite and welcoming and we really appreciated it. Room was clean. Did not have a single issue. Only a 10-20 minute drive from Universal with a car rented.

I’m sitting here on my last night and feeling sad, I don’t want to leave. I wanted to write a review because there were so many bad reviews that I was getting a little bummed before I came. First off, do not be afraid of the construction going on. My building was literally right across from it and I barely heard anything or saw anything. Second, everyone keeps talking about how the rooms need updating and I agree to a point. I did not feel my room was dank or worn. It was beautiful. It was clean. We loved it. They cleaned everyday too and even at Animal Kingdom in January we didn’t have that. The Lagoon View is great o highly recommend! We ate at Citricos , and are waiter Giovanni was excellent and the food was fabulous. We were a party of 13 with 8 kids and he handles us with ease. The pools are all great, my kids love them especially the slide pool! The hotel lobby and grounds are beautiful. The location is very good. The monorail makes it easy to go to Magic Kingdom and even going to Epcot didn’t take as long as people on line act like it does! We still totally rope dropped! Bottom line it was a great trip. We were a party of 13 and no one is complaining! Yes it is super expensive. Disney is expensive! Other then that we were really happy and are sad to leave! My only recommendation is when there is an issue and there were a few at check in you go back to throwing lightening lanes at people like the fast passes in the old days! It makes you feel like you are getting some kind of compensation when things aren’t perfect. Just fyi all of our issues were resolved. They were nice about it too!

We had a great week! Upon arrival we did get a room but it had a bad order coming from an area of the carpet , I politely went to the front desk and they gave me a new room right way…. No delay … very apologetic…. The location was great , the complimentary bus service ran well and if you take an read the information they give you it’s all explained :) . Disney springs was just 1.5 Km down the road, a nice little stroll. Our family enjoyed our stay. We were close to everything. Transportation isn’t provided to Universal but UBER was about $25 /each way , for our family of 4. Becuase this hotel is a Disney Partner Hotel it allows you to access the Extra Magic Hours offered by the Disney Parks, make sure you go to the front desk to get a code to enter on yo ur Disney app. Also warm cookies are offered multiple times throughout your day, just head to the front desk to pick up when you need a cookie treat … 2 bottles of water are also offered each day of your stay . The staff at the hotel said that they are going to begin a major overhaul of the hotel VERY soon, I’ll definitely be back … can’t wait to see what amazing things they will do

The hotel is new, breakfast and dinner are included, and the price/performance ratio is high. The room is big enough and the facilities are relatively easy to use. We were a group of three and were given 6 bath towels directly, which was convenient. There are many shuttle buses to Disneyland, and you can also take the shuttle bus after watching the fireworks at night. It is not far from the shopping center of Disney Springs, and it takes about 15 minutes to walk there. Recommended stay

Not bad, pretty good