Miragaia Hotels with Balcony

The hotel had great service, including hotel information at the front desk! The breakfast area overlooks the city of Porto and has a great view. This is not limited to this hotel in Portugal, but there are no slippers or toothbrushes in the room, so you need to bring your own. If I have the opportunity, I would like to stay in an upgraded room.

Receptionist greet with a friendly smile and told me that the room is ready, a very nice staff escort me to the room and introduce the rooftop bar and explained clearly how to use the elevator. The room is spotless clean and give you a tranquil feeling which is exactly what I need after a long fight. TY e shower is so good and modern, strong enough water flow. The buffet breakfast is superb with different kinds of bread, cereal, home made yogurt, smoked salmon, scramble eggs, tomatoes, little sausages, potato harsh brown, many kinds of cold cuts and cheese, greens, etc. the bar food is good as well!

服務人員非常好！但是地板老舊，你能聽見樓上的住客走動的聲音！夜間和早晨被吵醒過很多次！房間很小，但是風景還不錯。

Last year I had the most wonderful stay at Menina Colina, and was excited to return. Unfortunately I now wish I had reserved elsewhere, as it has been nothing but a disappointment. Prices are so much higher than a year ago, but I thought I got what was a good deal on the garden room. Turns out it is greatly overpriced for what is offered, as it has none of the exquisite design or attention to detail that the interior rooms have. It also seems to be neglected in terms of maintenance. The coffee machine was leaking, and after reporting it, it was made out to be my fault as I was using it incorrectly. I had to physically show a member of staff the leaked water for them to agree to replace it. I was really annoyed that they felt that they needed to demonstrate to me how it works rather than just replacing it immediately. The next disappointment was that the room was initially not serviced at all, and no explanation was given. When you are paying $165 for a mediocre room (not even including breakfast), one would at the very least expect the bins to be emptied. The bathroom also had a terrible smell that permeated the room, and mosquitoes were a problem too. Management did offer me lunch or attendance of their fado show, but none of these arrangements fitted into my busy programme. I thought a small financial compensation would have made more sense. That did not happen, and nothing further was mentioned or discussed on check-out. The final issue was the online check-out which they require. When I tried to complete it, my bill was for my entire stay, although 3 of the 4 nights had already been paid months in advance. So my conclusion is unfortunately that Menina Colina’s standards have dropped significantly, and that it is overpriced for the lack of attention to detail that is evident in several areas.