Balikpapan Hotels with Balcony

Brief overnight stay. Everything was fine. The room was comfortable and spacious. The balcony and sea view was a bonus. Nice big shower in the bathroom but no hand towels. Wi-Fi was good but required a different log-in when outside the room. In the common areas, the gym was good and pretty well equipped. The covered pool was a bit small and random. Unfortunately we had to skip breakfast as we had a very early flight to catch.

We booked a family room for few days trip, and unfortunately, we didn't have the best experience at the hotel. Service: (+) Firstly, I'd like to acknowledge the kind front office for helping us getting an early check in (1 hour earlier though). (-) The second day we had our room cleaned, when we came into our room, the latch lock stucked the door, so anyone would easily open the door without access card! Fortunately there were nothing missing, we immediately called a complain but no further response or apologize from the hotel. Room: We got an (approx. 40m2) apartment-like unit consisting of 2 rather small bedrooms. Since we were with little kids, so it didn't bother us, but the unit might be cramped for family with bigger kids. (+) Plus point here is we got a small pantry, but no room service menu etc like hotels in general, pretty much felt like renting a daily apartment unit. (-) There were lots of hair on bathroom drain when we enter the room. The worst part is: there were RATS (or unknown animals?) in the ceiling of our unit!! They were very noisy running around every night, made me feel anxious and woke me up few times during my sleep. Facilities: (+) The breakfast was decent though, there were quite various menu, the restaurant was clean and well designed as well. (-) When I was about to take my kids to swim, we witnessed a rat running into the pool drain. The pool wasn't very clean as well, so I immediately called off the plan. The best thing about the hotel is it is located within the same building with Pentacity Mall. For such experiences I had during my stay, I'm most likely not going to stay for the second time.

When this hotel is fully opened it will be a really good place to stay if you want to relax and have the convenience of the shopping mall and nearby entertainment. I had booked this because of the pool and spa, but unfortunately, their opening had been delayed (hence the four rather than five stars). This was a huge disappointment - but I have to say a huge thank you to the duty manager, Erik, who made a point of finding me and introducing himself after hearing about my dismay regarding the swimming pool. His assistance and alternative recommendations more than made up for my initial disappointment and I enjoyed my stay there. It is clear he is passionate about his job and ensuring guests have a good experience. From the moment I arrived, I was given a warm welcome and all the staff were incredibly friendly and went out of their way to help with questions and requests. The rooms are comfortable and very clean. I had a sea view but couldn't actually sit out on the balcony which was tiny. I thought the breakfast offer pretty good - unlike some of the earlier reviews - and I enjoyed relaxing in the Lobby area for tasty dinners. It's early days still but this hotel has so much potential and I wish Erik and his staff the very best. (The water park pool WAS open but full of families and not conducive to relaxing - very few sun loungers).

nice trip,good looking city,comfortable and privacy never forget that bussines trip,i ll try to recommended this if i will take the solo trip or holiday with my family.i thing this hotel.i think the atmosphere of this hotel will come back to life if the ongoing conditions are running normally

This is an old 4 star hotel but still maintaining well. The lobby, rooms, restaurant and sitting area are great and spacious. Location wise is not far from airport and town center. The breakfast is delicious with plenty of choices. Will come back to stay in this hotel on my next visit to Balikpapan.

There was a bathtub, but no hot water. It was disappointing. There were no other issues. Although it was an All Suite, the breakfast was a bit disappointing.

The place is clean, friendly service, close to the mall, the room unit is good but I have the bed sheets, dirty bits

Nyamann manm .very clean. Very friendly too who takes care of it. Very cheap