Residence Inn Philadelphia Bala Cynwyd

I have loved this hotel for many reasons- the location, the views, the restaurants, the spacious lobby, the pool and gym. But both times I've stayed here, the rooms and hallways have been filthy. This last time (I am writing this on my last night) I took a shower and was walking on the rug afterwards. I felt that something was wrong with the rug. When I looked at my feet, they were covered in grime and other people's hair! I was so disgusted, I rinsed them in the shower and found clots of hair from several people on my feet. I checked the rug further and found it covered in dirt and particulates. I also wiped the floor in the kitchen area (we had a suite that cost a fortune!) with a damp cloth. The cloth came up full of grey dirt and grime. I've never stayed in a chain hotel that was so dirty and disgusting. I would be very wary of staying here, and if you do, check your floor and rug before walking on it barefoot.

This was a very nice hotel. The 2 queen bed suite we had was roomy. There was a very tiny coffee maker that we used to make hot water for tea. The beds were comfortable and the bathroom was spacious. Onsite food was limited to the next door restaurant "Lark" that we didn't have reservations for so didn't get in or "The Landing Kitchen" which wasn't appealing; it was breakfast food or options that seemed more for a poolside lunch. We enjoyed the free breakfast, which was good and the parking was free. Nearby are a few restaurants within a short drive.

A few issues - but still a favorite hotel. May 2025 I am a repeat guest and have stayed here several times a year for several years. My last stay was a bit of a disappointment. -- The first room, the main light was blinking and would not stay on. After 9 hours of travel, not being able to just settle in was an annoyance. The next room was not as clean as usual, but still acceptable. (example of door given) On our second day, when the room got a touch-up, nothing was replaced aside from the towels. Then every day at breakfast, there was never anyone there to ask anything. (We are usually so happy with the breakfast, even though we do not eat the cereals or hot food - we always tip the staff.) Finally, on our last day, I decided to treat myself to a croissant, which was cold and stale. Lastly, the beds are usually so very comfortable but this time it was awful with dips on both sides that I thought I may roll our off. Coffee is excellent. Staff are all friendly, kind, and helpful. I will be back because I love this hotel and I hope these smallish issues are a fluke. So, 3 stars instead of the usual 5. Read less

wats amazing stay. great staff. clean. the setting is breath taking.

This is now our new favorite hotel!