Guest User
December 10, 2023
Worst experience ever in a hotel. If you read it, you will definitely be afraid to come. We booked for 3 nights, pre-paid, and we were advised that if we arrived after 4pm, we would not be attendes by anyone and we would receive an email with instructions to get in. And everything went fine, until the moment, the second day a man came yelling at the parking area of the hotel saying this was a private residents area and we needed to pay for the parking or our car would be towed. (Which obviously we didn’t know) We left because we had plans and excursions booked and we received several whatsapp messages saying our car would be towed (but we were not at the premises!). Finally at night when we got back to the hotel he had blocked us the entrance to the building and to the room, leaving us on the street. I call the emergency line, they transfer him to me and he says yelling “you did not come to the reception to give the deposit neither pay for the parking so you cannot sleep here go to another hotel”. And he hang up. I had all my belongings in the room. I had no money with me and as a woman I was left on the street by the manager/owner. He has terrible manners and he is the meanest person you can meet. I had to call back 5 times to beg please to have access to my room and my belongings. I would have never expected such a behabiour from a human being in the US. He treated us (customers) worse than animals. We should have called the police, since we had the room fully paid and our belongingd inside and we were kicked out by a crazy owner. Apart from that, nobody did our room while we were here, only one day clean towels were left at the door. I also asked for extra coffe capsules even If I had to pay for them, and even If I was told they would bring them to me, nobody ever came. This place has no staff accessible, and the manager who runs it is a terrible person. Be careful. We spoke with other guests and some of them had also awful experiences. It’s so frustrating to see such people in this business. This is a terrible image and reputation for Miami. We will never ever come back here and obviously we leave the city traumatized. By the way they block 500$ from your account for “possible damages” and they do not return them to you until 10 days after😱