The Ritz-Carlton Bal Harbour, Miami

We were here for 10 days for a holiday and to celebrate our 32nd Wedding Anniversary The Hotel, staff, restaurants, service were all 5 star plus. Everyone we met was lovely and genuinely wanted to help to make our stay as perfect as possible They went above and beyond to help us celebrate our anniversary and made it one of the most special ones for us to remember It is a beautiful resort with the beach and pools extremely well looked after and serviced well by the staff for food & drinks We would definitely come back and we don’t often say that There wasn’t anything at all to complain about There are lots of places to visit nearby for both couples and families Thank you especially to Leslie Fabiola who was amazing Guest Relations Co-Ordinator at Ritz Carlton who helped make our stay the very best

Great hotel, lovely staff, but killed by construction. An ongoing renovation in the buildings next to the hotel really made for a terrible experience at the pool, you had to shout because of the noise. No conductive to a pleacefull relaxation ambiance. If you are hear to rest and relax skip for the next 4 weeks. Renovation continues until mid/end of August 2025.

This is by far the worst Ritz-Carlton I have stayed at. Our experience at this hotel was disappointing enough that I feel compelled to warn others. While there were a few bright spots—housekeeping was fast, the privacy of having only two rooms per floor was appreciated, the view was lovely, and the drinks at the pool were actually quite good—those positives were quickly overshadowed by some serious issues. First and foremost, we had a medical emergency with someone in our party. Shockingly, we were not informed about this until after the hotel staff had them transported to the hospital. When we asked the front desk for details, no one could tell us anything about what happened. Worse, they refused to let us speak with a manager nor did they take any information from us about the events leading up to the emergency. It was beyond frustrating and incredibly distressing during an already tense situation. Prior to this situation happening, we were lounging at the pool near others who were not hotel guests or residents (they made this clear when talking to us). They were loud, disruptive, and ruined what could have been a relaxing afternoon especially given the medical emergency that happened shortly after. Apparently, the hotel does little to monitor who uses the facilities. On top of that, our room's air conditioning barely worked. It made a loud whistling noise all night and stayed stuffy even when set to 65 degrees. Sleeping comfortably was nearly impossible. The location, while seemingly convenient, is a logistical nightmare. If you're coming from or going north, be prepared for multiple u-turns and confusing access points. It's more hassle than it's worth. All in all, the lack of communication, poor management response, and overall guest experience were unacceptable. I won’t be returning and strongly recommend you look elsewhere.