Hilton Garden Inn Baku

The front desk was very slow, check-in was required at 3 o'clock, luggage was placed randomly, a group of Indians checked in, all the food was touched, a fat chef or staff member was standing in front of the food bar and wandering around! There was basically no waiter at the door to pay attention to you! The service of a hotel worth thousands of dollars is not as good as the domestic Hanting service!

We checked into the hotel at noon on April 28. About ten minutes after we checked in, a cleaning staff swiped the card and opened the door without knocking. After a brief communication with us, we thought that the front desk system did not track it in time, and perhaps the cleaning staff did not know that this room had been checked in, so we did not report this to the hotel front desk. Around 10:30 p.m. local time on April 29, another hotel worker appeared and swiped the card to open the door without knocking. After seeing us, he immediately closed the door and slipped away without apologizing. We promptly reported this to Ctrip and the hotel front desk. After about half an hour, the hotel staff came to apologize after checking the surveillance. I clearly stated that I would not accept the apology. After staying for two days, the door was opened every day. And at this time, we found that the door lock of our room was broken and could not be locked in the room. We called the repairman to repair the door. After dealing with these things, it was close to midnight. April 30, we checked out at around 10 a.m. When we checked out, the front desk politely asked if the stay was good for the past two days? We found that the hotel had no record of this incident. We expressed our anger, and the hotel sent staff to apologize. The conclusion given was that the cleaning staff could not speak English, but not knocking on the door and not speaking English were the problems of the hotel management team, not our responsibility as customers. The hotel staff said that the incident had already happened, and we checked out, and there was nothing they could do. I reasonably suspect that the hotel discriminates against Chinese and women. I don’t know if Asian women are too easy to talk to when they go out. The hotel did not give any solutions in person. We were in a hurry and left without continuing to argue with the hotel. Continue to feedback Ctrip, Ctrip helped to handle the complaint, and also made a complaint to Hilton’s official customer service, and the complaint is still being followed up. It is not recommended for single women or female friends in groups to stay in this hotel. Safety is not guaranteed. A very bad living experience. Ctrip’s service is very good and has been helping us deal with complaints. 🚗Using the local taxi app, we called a taxi about six or seven times from and to the hotel, and the driver could never find the correct location of the hotel. I don’t know what happened.

The staff is very enthusiastic and the service is good. The hotel room is relatively new, and the dry and wet separation is good, but the toilet has a bit of odor. In addition, the hotel room has no windows, which is a bit stuffy. The hotel is a little far from the scenic spot. It takes more than 20 minutes to take a taxi to the scenic spots around the beach.

New hotel, great service, but breakfast is a bit expensive.

Breakfast could be more varied, but overall everything is good. Windows don't open, unusual.

There is no hot water from all the taps, moving didn't help