Sapphire Marine

The hotel is conveniently located, the city center can be reached by bus in 20 minutes. The staff is polite, positive and very attentive. The room is excellent, they clean every day and change the bed linen daily. I would especially like to express my gratitude to Esmira, who cleans the rooms, for her excellent work and sincere attitude towards guests. She is great. We are very pleased with the vacation we spent, if possible, we will come again.

The hotel is a few kilometers away from the old town of Baku. The external environment is beautiful and it is a good place to eat, drink and have fun. There are many people there in the evenings and weekends. The hotel lobby is very distinctively decorated and has many furnishings. There are not many varieties of breakfast bread, but more fruits. The rooms are the size of a normal hotel, with simple facilities. There is no hair dryer in one room, and there is a toilet flushing problem in one room. The room cleaning staff were not very enthusiastic about their service. They repeatedly told us to do a good job in cleaning when they went out. When they came back, they only had one room.

If you want problems, come here. First day of vacation: 1 hour of waiting for the key card, 10 hours of waiting for bathrobes, no sun loungers on the beach, the lifeguard deceives that the swimming season is over, does not allow you to swim in the sea. At the reception they said that the beach belongs to another owner, which, as it turned out, was another deception (the lifeguard and the hotel beach). In response to the demand to call the hotel manager, I heard that the Russian did not understand, if you want, call him yourself. At 15.00 they begin to remove the sun loungers from the only pool where you can relax. At night there are screams in the hotel corridor, the climate control system blinds with its brightness. The next morning for breakfast they said that we had already taken too much, despite the fact that the system was a buffet and we took 4 plates of food for 4 people (2 rooms) (apparently, according to the logic of the hotel, one of us should have remained hungry, for example, grandmother or child). After this insult we went to the beach, where we were informed that the swimming season ended on September 15th. During the conversation with the manager and director of the hotel, they were assured that there would be no more problems, they promised a free lunch and to supply sun loungers at another hotel. We waited for sun loungers for over an hour. The promised lunch did not arrive, apparently the hotel staff had the same attitude towards the hotel management as they do towards the guests - disdainful. The only swimming pool belonging to the hotel was closed because... it was rented for a wedding. Naturally, guests were not warned about this. Loud music and screams continued until night. We ordered a spa: terrible smell, dirt, no towels or robes. Of all the equipment, only the barely warm sauna was working. Half the light bulbs in the room don't work, the shower stall leaks, leaving it feels like entering a paddling pool. The plumbing is all cracked. The walls are dirty. Towels are torn, with threads sticking out. The cleaning lady takes other people's things without permission. The overall impression is of a terrible hotel or prison, where guests are treated like convicts. You pay a lot of money for the hotel's rude attitude towards you. I definitely do not recommend visiting.