Guest User
October 19, 2024
I stayed at Grand Midway Hotel, Baku from October 1st to 4th, 2024, and had a truly disappointing experience, particularly with the breakfast service and staff behavior. I had informed the hotel the night before that I would need breakfast at 6:45 AM as I had to leave early. Despite the breakfast spread being ready, I was rudely refused entry until 7:00 AM. When I entered at 7 and started to serve myself, the staff snatched the plate from my hand and insisted I wait until 7:15. This behavior was shockingly unprofessional and disrespectful. What made it worse was the receptionist, Orkhan, who had the audacity to question why I needed to have breakfast at the hotel at all, suggesting I go outside instead. This is simply unacceptable, especially for a guest who is paying for the service. The hotel’s complete disregard for customer convenience and hospitality left a bad taste in my mouth—both figuratively and literally. If you are expecting a hotel that values its guests and delivers on basic services like breakfast, I do not recommend this place. The staff’s attitude was unwelcoming, rude, and far from what you’d expect from any reputable establishment. A very disappointing stay.