Promenade Hotel Baku

Helpful and Friendly Staff: Guests frequently highlighted the helpful and friendly staff, noting their efforts to assist despite occasional language barriers.(based on 5 reviews)

Located along a main street before 4 Seasons, on the fringe of Old City and opposite the Seaside Boulevard. Walk, catching a bus or taxi are all very easy. Food is readily available as there's Room Service, Rooftop terrace in the hotel, restaurants aplenty around the hotel or short walk away. Daniz Mall and Park Bulvar Mall are closest. Staff are generally helpful and polite. Even though they may struggle with our English, every effort is made to assist. This is especially so with most of the reception and breakfast service staff. Housekeeping would have been great for me if they had not returned a pouch I'd left behind in the bedside table. There's nothing of real value in it ( to me), except a printed copy of my passport and phone charging cable. It's frustrating as I'd contacted them the day after I'd checked out and no one else had been staying in that room since I'd left. Rooms in the hotel are large, with a small foyer where the wardrobe is located. Bed and pillows were comfortable. Getting a room on the back (no Caspian sea view) was great as it's quiet. Bathroom was horrible as the sanitary system was old and gave off a strong stench that hit you the moment you open the room door. Flush was also not working properly. Shower stall doors were old and water leaks onto the bathroom floor when you shower, making it a hazard if you're not careful. Breakfast spread was ok, offering both hot and cold dishes. Fresh vegetables and fruits were available too. The coffee and tea need big improvements though. My biggest gripe was the refusal by tge hitel to move me to a room without the stench. As per my return to search for my pouch, that room (206) was definitely not often used.