Guest User
February 26, 2025
The service is very poor. I sent my laundry at 9am, and according to the hotel dry cleaning order, I could pick it up that evening. I asked about it that evening, and they said that they had repeatedly emphasized that I was flying out the next day, and the hotel assured me that it would be no problem. I asked about it the next morning, and they said that I could only pick it up after 4pm that day. I asked the front desk to explain why this happened, and they said that the dry cleaning order had not been updated. After repeated questioning, they said that the dry cleaning order said the next day, and I didn't read it clearly. It was written in black and white, and they were lying. Later, they said that it could be delivered to the office within 2 hours. After arriving at the office, they asked a local colleague to contact them, and they said that it would be at 2pm.
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