Resorts World Bimini

We’ve visited this resort multiple times and were hopeful each time that the experience would improve, but sadly, this stay was the most frustrating yet — and likely our last. From the moment we arrived, things went downhill. The website clearly states check-in is at 4 PM, but we were repeatedly told, “Your room should be ready by 5.” That vague timeline dragged on all day. Despite having a special-needs child who was struggling with the transition and desperately needing a place to decompress, we were denied any sort of accommodation, even after offering to pay extra for early access. We also requested a simple text notification when the room was ready — again, denied. Customer service here is nonexistent. Staff are generally unmotivated, which likely stems from the resort’s automatic 20% gratuity. There’s no urgency, no attentiveness, and unfortunately, no compassion. You feel more like a number than a valued guest. Transportation around the resort is another pain point. The trams take ages, and while the drivers are kind, they don’t communicate their routes — so guests are constantly confused about where they’re going and whether to hop on or off. When we finally got into our room (after 5 PM), we were hit with yet another letdown — no partial ocean view as promised. The TV didn’t work for two days. The light switches are a confusing mess and unmarked. One night we unknowingly went without AC because we didn’t realize there was a master switch hidden somewhere. The bathroom had no body wash, and overall cleanliness and setup were clearly rushed. Dining was just as inconsistent. We went to Tide based on the online menu to get pizza for our kids, only to be told they don’t serve pizza anymore. When we said we’d have to leave, the server suddenly said, “Oh, we do have pizza.” This kind of miscommunication was constant throughout the stay. Even the restaurant hours listed online were incorrect. And forget any perks from upgrading to premium ferry seating with Balearia. You’ll just arrive faster… to wait around in sweaty boat clothes while the hotel stonewalls everyone until 5 PM. There’s no real VIP option or elevated service, even for return guests willing to pay for it. We tried to request a late checkout — again, willing to pay — and were turned down without flexibility. This property could be amazing. The location is beautiful, and the resort has so much untapped potential. But operational inefficiency, disorganized systems, and an undertrained, under-motivated staff make for a deeply disappointing experience. As a former Hilton employee and hospitality consultant, it’s hard to watch this brand fall so far below expectations. We booked during a Cyber Deal, and frankly, that’s the only way this stay felt remotely acceptable. At full price, this resort is absolutely not worth it. Hilton, you have work to do — and Bimini deserves better.

Worst hotel dirty room and rude staff worst hilton around the world avoid at all Cost. The service and food is also extremely disappointing.

We booked a great deal fly and stay, however when you arrive the hidden charges start appearing, there is a $50 per day resort fee and the hotel beach is closed on certain days to cater to the cruise ship passengers. Everything is expensive and they add a high taxes and tip. In general the service is poor, we had several problems with our room keys, reservations not showing, long waits for restaurant with poor service. However unlike the rest of the staff the front desk staff was super helpful and friendly. Our room was fine, no issues with the room, plenty of space and clean. The only reason we go to Bimini is to scuba dive with sharks if you're not there to dive or fish, you can get great beaches with great service and cheaper prices at other islands.

Great time! Would definitely recommend

I travel the world for work and this was one of the most disappointing places I’ve ever stayed. The word luxury is a huge misnomer for this place. It’s falling apart and the staff was not great. If you want hot water in the shower there is no pressure at all, it dribbles out (only cold has pressure). the service is horrendous and a vibe killer - we waited an hour at two different spots within this “resort” at our tables and didn’t even get our drinks. That’s after asking to be seated and one of them informing us they didn’t know where the girl was who was supposed to do it, then no one came to give us menus or take our order so we left eventually. It’s $16 for a very dry sandwich, and is obscenely over priced in general (it’s like an airport). And to boot, you have to pay for the 360 club, and the cruise ships took it over for one of the days, so we weren’t even allowed to go there on of our 3 day trip that day. A bit annoying after having to pay extra for it. The pools at the hotel were absolutely freezing so were unusual a during our time there. I’ve never encountered a place at this price point and with the word “luxury” without a heated pool or hot tub. I’ve stayed at places for half the price with better amenities than this. It’s like staying at any regular hotel. On top of that, they add a 20% gratuity to all services (which are already terrible) and I had several employees get openly upset for not adding more to their tip and got hostile about it. The employees in general seemed very mad and unhappy. I watched some of them openly fight with each other. the escalators are just stairs, a huge safety hazard. They havent worked for ages apparently. The iron spit out brown pieces and stains all over our clothes even after trying to wash and fix it. I’d never stay here again - don’t waste your money. Someone else invited us to a private beach club down the way with way better drinks, vibes and employees and fast service. Benito beach club!! Check it out The guy that checked us in was awesome so I thought it was gonna be cool, and the beds were comfy. But that’s about it as far as compliments.

This was a very beautiful vacation spot. The pool was amazing with all the activities and made the day so much fun. We found shady spots on the beach and sat around in chairs and just enjoyed the whole atmosphere.Plenty of bars around to get our drinks.