Grand Hotel Minerva Resort & Spa

Dirty, very expensive, and rude personnel. Avoid if possible, it is not worth the money, it is not maintained and no one answers when you have a request / complain. The personnel is very rude and would need some extra training. The location is decent but overall this place is not worth it.

HOTEL: We were there in August for one week three persons(me, my wife and my 5 year old daughter). We booked in June and asked for a extra bed. The first room they gave us was little with just one 140 bed. After talking at the reception we got a room with extra bed in which you literally had no place to move or to store your luggage. I measured the room and it has 12 square meters plus 3 meters the hallway(not ok for a 4 star hotel). Bathroom also very small and the furniture old and falling apart. After two nights we got(for extra price obviously) a suite. This was nice with two rooms but as large s the bed and with air conditioning just in one. In the period of our stay we never had the room cleaned up and the towels were changed only if we meet the cleaning person and ask for a change. The garbage was taken out by my wife and she got a clean garbage bag. RESTAURANT: The hotel is huge and was full and the restaurant was very small for the hotel capacity. In the two hours of service per meal it was very hard to find a place to eat. And the big problem was that if you didn’t get there in the first hour you had a little choice because they didn’t make refill(at all or just after the first hour we don’t know). But my wife asked for biscuits at 9:30 (breakfast was from 8 to 10) and they told here that they don’t refill. The food was not bad but not a 4 star restaurant!!! SPA : The Spa area was nice and clean, personal young and nice. The treatment area also well equipped and the staff very friendly and helpful. To summarize It is a very high priced hotel, which does not deserve 4 star for rooms (max 2 stars) and restaurant (max 3 stars).

The hotel is very old but it was renovated. Some areas show signs of degradation. The rooms are small but clean and have balcony with beautiful mountain view. No hanger in room. The food is good, buffet style, no a la carte restaurant. Spa area also is small for such a big hotel (180 rooms), you can enjoy it only if it is not crowded. The staff is very kind and helpful. The medical department has sulfurous bath which is I liked most. Most tourists do not wear mask because they are allowed. It is an expensive hotel. About Herculane unfortunate it is a ruin.