Hotel Traube Tonbach

Die Zimmer sind nicht mehr zeitgemäß.

We stayed with friends who had already stayed at the Traube a few times for three nights during the week. It was our first time at the Traube, and we hadn't really heard anything bad about it, and 5*S means something. First impressions: Large building, very winding, lots of stairs, narrow hallways, you have to search for the elevators. The Schwarzwaldstube and the Schatzhauser were really positive. Very attentive, friendly service staff who remembered four orders of meals and drinks and were even able to assign them to the right guest upon delivery. That's about all the positive things. Our stay at the hotel had nothing to do with 5*S. Regarding the room: - It's very dated, as can be seen from the carpet. Shower in the bathtub, cheers to the flexible one who climbs over the edge and doesn't slip in the tub. - The bedsheet had a stain when we arrived and stayed that way until the end. - Two glass bottles of water with fingerprints were sent to reception. Weren't refilled - the room key either opens the door or it doesn't. You can't be in a hurry to get into the room. We only managed to open the door once. The electronics behind it are probably just slow. That's more or less how it was explained to us - the electronics probably also applies to the light switch behind the room door, which didn't turn the light on straight away either. They had to be asked - When we arrived, there was a dirty toilet paper roll in the bathroom. The next morning we put it on the shelf above the toilet, with the dirt clearly visible. When we came back in the afternoon, it was back on the spare holder. I then unrolled it and threw it in the trash. A courtesy to the guest: - At breakfast on the first morning, the couple at the next table celebrated their wedding anniversary. During breakfast, three members of management(?) came to congratulate them. Great gesture. NONE of the three people said "good morning" to the surrounding tables or said any other kind of greeting when coming or leaving. - At breakfast on the last morning, we sat around 10:30 a.m. with our last cup of coffee and chatted. At the next table, ... (unfortunately, name unknown, but was among those congratulating us on the first day) collected the name card and, looking at our table, said: 'You're leaving us today.' Nothing more. What was it trying to tell us? Hurry up and finish? We looked at each other, perplexed. As for the food: - The breakfast buffet was okay, nothing really special. Avocados had black spots (not tarnished), ginger was dried out. - The Black Forest cake with coffee wasn't fresh, at least a day old. The cream was solid, not fluffy, and the decorative cherry had already formed a crust in the cream. Actually, there wasn't any, and suddenly there was. - Sauna: - Infusions at 3:00 p.m. and 5:00 p.m. There's no more than that; you can't pour it yourself. It's a bit too little. In winter, you're