Grand Matlali Riviera Nayarit

I rarely leave reviews, but after my stay at Grand Matlali Riviera Nayarit, I feel compelled to warn others. What was supposed to be a relaxing getaway turned into a stressful and disappointing experience. Let’s start with the check-in process — slow, disorganized, and unwelcoming. We waited almost an hour past check-in time because "the room wasn’t ready." No apology, no offer of a drink or anything to make up for the inconvenience. Not exactly a warm first impression. We booked the Villa, 2 Bedrooms Pool Terrace - All Inclusive. The rooms itself were far from what was advertised. Dingy lighting, musty smell, and the bathroom had mold around the showers, The bathroom sinks were also dirty and mirrors had white spots not sure if it was teethpaste or something else. There were dead bugs on the floor around the sliding glass doors, and the private pool terrance was a joke. It had dead bugs on the bottom and floating, clearly it was not properly cleaned. We had high hopes for the food, but honestly — it was mediocre at best. We thought they has a steakhouse because that is what was advertised, but yet no steak. My family order Spaghetti but was given what look like mac & cheese. They have 2 pools, warning "DO NOT" go to the serenity pool becuase you will regret it and if you do go stay in the water the whole time. We sat down on the lounge chairs and we got bitten by either masquitos or bedbugs. We checked in on Monday, June 30th and today is July 26, 2025 and I still have marks/spots on my legs from the bites and it wont go away. What’s worse — when we requested to cancel our stay and only pay for the one night we did stay, Carlos the manager was more concern about what type of review we were going to write. Our reservation was suppose to be from June 30, 2025 to Saturday July 5, 2025, but we left the following day so we did not even stay 24 hours. My husband was so upset and ready to go that he re booked another place that same night, he did not care if they were going to cancel the other days and refund us back. There is alot more to say but I really would like to move past this bad experience. Don't get fooled by the pictures place looks nothing like what is advertised. Overall, this place might have been great years ago, but it’s clearly fallen into neglect. Definitely not worth the money. I suggest looking elsewhere unless you enjoy overpaying for a 1-star experience disguised as luxury.