Bintulu Division Hotels with Pools

The hotel was decently well kept and service standard live up to a 3 star hotel. The only area that may require a little improvement is the complimentary breakfast. It has only 2 choices for breakfast, either toast bread and alternating between fried kway teow, meet and fried rice on each day. Suggest to add porridge and carrot cake too.

The check in process was easy, but a little too easy as in I was not shown what direction to head to get to my room, what floor it was on or even where the lifts were. Check in staff were pleasant enough though. I eventually found my room and it was ok. For an ”executive suite” it was way below par, but for a normal double room, it would have been fine. Decor was very dated but sufficient. I didn't particularly like the wooden flooring, but that's a personal choice and it was clean so hey ho. The biggest issue I had was I could only find one plug socket, which was nowhere near the bed and it appeared to be very loose in the wall. The 2 x USB sockets on it were handy, but only worked when they wanted too. The room phone did not work so I had to go to reception to order room service. On that subject, I ordered a pizza and it was delicious. I genuinely loved it and it was delivered piping hot. The downside was the guy who delivered demanded cash only (which was not stated anywhere in the room service menu) and I did not have enough cash on my so, much to a bemused look from him, I charged it to my room. The shower was over the bath which was a bit dated but was decent enough. The bath mat was a bit shabby looking so did not use it. The towels were clean and fresh. The bed was very comfortable and I did have a couple of good nights sleep. I did nit try the restaurant in the hotel so cannot comment. Overall, it is a decent hotel that could be doing with a facelift, but it was OK. It is located right next to a shopping mall which, being honest, is worth a miss, but that's for a different review.

Stayed in the suite room for two nights and the trip is for work purpose. Its during the Chinese New Year peak season. The hotel restaurant is fully booked. Made a request for room service of a simple soup and rice. The hotel manager was quick to arrange. The simple Chinese New Year room dining meal is superb. Thank you NU Hotel for being so accommodative.

We are greeted by nice staff that makes the registration so fast n efficient. However, upon checking-in, we found out the door to the rooms were not working properly n the phones not working but no towels were readied in the room. The rooms overall need to be refurbished to make them more conducive and all the equipment especially the air cons should be in good working order.