The Dakota Baginton

Credit to Trip.com sorting this out for me, I'm happy with their service but use this hotel at your peril. The hotel is unattended. You are supposed to receive an email or SMS, or something, with an entry code and your room number. I didn't receive this (and yes I checked, double and triple checked - spam folders, and so on). After all there wasn't much else to do sitting in the hotel lobby trying to find out how to get my room. They leave a mobile number to call - I called, it went to voice mail. I called again, nothing. After a while I had to book another hotel nearby. It looks okay from the outside, location is next to the airport, convenient for the NEC, quiet location I think. Trip.com refunded the costs after trying to contact the hotel. I So, use this hotel with care. If for any reason you don't get a message you'll not be able to get in, and from my experience no way to speak to anyone to get help.

Stayed here twice, both times I found the same things. The person texting during my stays was very attentive but never saw a staff member. Despite description, the shop opposite is closed and no where close by for amenities. Rooms on the whole were dirty - one smelt strongly of mould and there was black mould in bathroom. Second room, the shower flooded each use despite raising concerns. Mattresses were very uncomfortable and walls were paper thin. Little village is pleasant.

Exterior look of the property is nice and the area is quiet. There were multiple issues during my 1 night stay though. Firstly, The Dakota had no staff present at all. The fire alarm went off and my partner had to call the owners so that they would come to deactivate it. Secondly, the room was unhygenic, there was poo spots on the underneath of the toilet seat and on the wall next to the toilet, there was toothpaste splatter on the bathroom door and the shower floor literally had large amounts of grime in every corner and to top that off the shower was leaking quite badly, the floor was a puddle after I took a 15 minute shower. I informed the owners and sent them the photos and videos I took to which they responded that they personally cleaned the room and if im not happy to leave and they will refund me. If i had anywhere else i could go that night, I would most definitely have left. I will never stay there again and I urge others to book elsewhere, unhygenic and owners not willing to solve the issues.

Great Super helpful and responsive pre check in. Seamless stay. I actually had a different hotel booked originally but cancelled on them as they had me on hold and talking to centralised call centres - just to see if any possibility I could check in early or get keys early - which they couldn’t give any form of reassurance or guarantee. The Dakota however sent a personal response to me straight away and were highly accommodating. Great base for a wedding or event

Excellent and comfortable stay.