Guest User
August 18, 2024
Yesterday when check in, the lady with blonde hair at reception was not professional, I asked if I can pay now, she said yes, but finally she said you have to pay tomorrow when check out without any explanation, plus she said our reservation was including breakfast, then I checked the confirmation mail received, indicating excluding breakfast, then I asked her to verify, she said: no , your booking without breakfast. For above 2 points she even didn’t apologise at all! Apart from above, I arrived at reception first, she saw me, no any greeting no any smiles; the my husband came, suddenly she started to smile…, I am thinking if my Asian look bothered her ( my husband is blonde of course), so my stay experience was not pleasant.