Das Johannesbad - Das Medical Spa & Vital Refugium

Everything went well until checkout. The male manager of the hotel told us with a grin that we could see the bills from the hotel restaurant if we wanted to. Before we could answer, he had already put the receipts away. But he picked them up again when we said that we wanted to see the receipts. His expression changed immediately. When we looked at the second receipt (there were 7 in total), he looked more and more annoyed. Based on his change of mood when we only looked at the receipts, I got the feeling that other guests before us had probably had problems with the receipts. We then asked why we were always charged for tap water, even though he had told us at the first dinner that it was free tap water. Instead of giving a factual answer, he just repeated that he was not arguing and that we should pay and leave or he would call the police. When I repeatedly said that he should have told us from the beginning that the tap water was not free, he just replied that we should have looked at the drinks menu. It was just a shame that he showed us the wrong menu on the first evening when we asked for the drinks menu. The menu we were given listed food and drinks, which is something you find in many restaurants. Now at checkout he told us there was a different drinks menu. When we told him that he had caused a contradictory and erroneous situation, he repeatedly interrupted and said that he would not discuss anything with us and that he would call the police if we did not pay, even though we never once said that we would not pay the bill. But it was very hospitable that the manager tried to intimidate us with threats instead of acknowledging his misconduct and apologizing. Instead, he apologized to other guests for complaining about his hotel. Furthermore, we had the same water carafe at every meal, 0.5 liters, but several times the bills arbitrarily charged us 1 liter. They said that we didn't notice the difference between the sizes. But each time there were only two glasses of water per person in the carafe. We were never asked if we wanted a small or large water. We only saw what we had supposedly drunk on the bills. After we insisted on an explanation, he tried to get the waiter, who wasn't even working that evening, to discuss it with us in the restaurant, as his image would not be damaged there, as there were no guests in the hotel restaurant at the time. The waiter came over to us and told us that we should have looked at the drinks menu (because it worked SO well the first time).

When we checked out, my wife and I pointed out several discrepancies in the bill to the male manager of the hotel, whereupon he began to complain about my wife, even though our comments on the receipts were correct. The hotel tried to charge us for a service that was not provided and only admitted this when we pointed out to him that we would like to see the signed slip that you have to sign after each treatment. Then he said in an extremely rude and insulting manner that he would give us back the money we had overbooked if we were so poor that we had to fight over every single euro and absolutely needed the money (the incorrectly booked treatment cost €58!!!), but that he would not "argue with us" why he was trying to assert a claim for payment that was not given. We also had to pay for the tap water, which according to him should have been free on the first evening. Instead of having an objective discussion, he just showed that the hotel industry urgently needs a fundamental overhaul. Or at least annual etiquette courses or a government emergency number that can be quickly called in the event that hotel managers try to enforce false demands by means of threats.