Hotel Grand Elisabeth

I stayed in this hotel for 3 days and 2 nights and chose a package with breakfast included. The hotel environment is very new and clean, with a modern design and a comfortable feeling. The staff in the restaurant are very friendly, attentive, and the breakfast selection is rich and satisfactory. However, I encountered some problems during my stay. First, on the day of check-in (about 10am), I asked the front desk whether I could have breakfast (it should not be included on the app), and the front desk staff said yes, but did not mention the additional charge and the amount of the fee. It was not until check-out that I was told that I needed to pay for breakfast, which made me feel very helpless. I don't mind paying, but I hope that the front desk can clearly explain the details of the fee in advance to avoid misunderstandings. Secondly, the housekeeping needs to be improved. At 9 o'clock in the morning on the second day of check-in, the housekeeping staff knocked on the door to clean the room, but I was not out at the time, so I told them to come back to clean in two hours and hang a door sign at the door requesting cleaning. However, when I returned to the room at night, I found that the room was not cleaned at all, which made me a little disappointed. Overall, the hotel facilities and restaurant services are satisfactory, but the communication at the front desk and the execution of housekeeping need to be strengthened. I hope the hotel can improve these problems and provide a smoother check-in experience.