Khaban Bacalar Hotel Boutique

BEDBUGS – We left with bedbugs, confirmed by a doctor. The hotel ignored my calls and WhatsApp messages. Unacceptable for a hotel where you pay 750 EUR/night (15 000 mxn/night) FOOD – 6 options menu (same for lunch & dinner). Dry tacos with no salsa/avocado. Receptionists admitted this was unmexican but offered no explanation. 8PM BAR & RESTAURANT CLOSED – No food or drinks afterward. Road to the village is unsafe, so you're stuck. BREAKFAST – Basic 3 options (plain eggs, chilaquiles, or pancakes with no toppings). Extra charges for coffee, water, or baby food, despite "included" breakfast. Instagram photos were misleading. SERVICE – No Mexican hospitality. Extra charges for EVERYTHING. At checkout, they tried to force us to sign a waiver against writing a review. Refused, and they yelled about cameras (?!) Not worth the price—avoid!

Horrible! Don’t stay here! Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.

Nice resort, i will be back again. Calm & relax

The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.