Hotels near Tourist Info World Nissi-Beach, Ayia Napa

The hotel staff are brilliant and caring especially kostas he was very respectful and very nice and cared for us the 6 nights we were here and made sure we were safe. The rooms were comfy and nice, the air conditioning does cost extra but is definitely worth it for the money. The cleaning is perfect and lovely. love megan

Modern and well maintained apartahotel, in a strategic position to visit Agia Napa. Big and with everything you need. I didn't try the restaurant but it had a large selection. The only downside was that the shampoo and soap dispensers in the bathroom were empty. I would go back without a doubt.

It was excellent!!! I love everything 😍 Staff was very generous, always smiling, willing to help , room big enough, clean, and the cleaning lady did a great job!!! The pool is a haven !!! Dinner can be more tasty Breakfast is great, hotel bar recommended strongly

We had a really pleasent stay at this hotel. We have booked half-board and the food at the buffet was really varied and we had a good selection between a variety of fresh salads, vegetables, fish, meat and deserts. All the staff were really nice, friendly and professionell. Especially the staff from the reception, the waiters and waitresses and of course Valentino, the man for the entertainment did all a great job! There were quizzes and live music every night. We really enjoyed our stay and will miss it.

Excellent hotel with the friendliness most helpful staff. Exceptionally clean. Plenty of sunbeds. Right on the beach. Room was spotlessly clean and best air conditioning I have ever experienced, it was so quiet and efficient. We stayed on a b&b basis, what was perfect for us. Breakfast was good and hotel in an amazing location so lots of restaurants and bars in close walking distance. I did find it a little too quite round the pool and think it would be nice if the music that is played at the bar was also played round the pool. Couple of points to note, none of these bothered us but I thought they are things people may want to know: You get two twin beds as default, if you want a double bed you need to email the hotel in advance. Not experienced this before and the hotel quickly changed our bed but worth noting to email ahead so you don’t need to correct it once you arrive. I heard other guests saying they had to do the same so was not just us. If you want to keep the air conditioning on at night the panel that controls the lighting gives off a dull light so room not completely dark. Even though the hotel is adults only, the beach bar is open to the public and children are permitted. Not a problem for us but I know this will bother some people. The hotels Instagram page makes it appear that there is often live music at the pool bar, in our week stay we only had it once and it didn’t start until 7.30. All in all a great stay and I am sure we will be back.

Me and my friends have just come home from this hotel, a six day holiday. The hotel was in an excellent location for shops bars and restaurants of which there was a fantastic choice, something for everyone and all reasonably priced. The hotel was on the beach so great views of the sea and sandy beach. The hotel was spotlessly clean, light and airy with a large outside terrace where you could have breakfast. Our room was good but in the bathroom there was not a great deal of shelving or hooks to put toiletries on or to hang up towels, no extractor fan which meant it turned the bathroom into sauna. Beds were comfy. However the tea and coffee wasn't always replenished and we had to ask for more milk and sugar several times. Unfortunately we found the majority of the staff, surly and unhelpful and on our first evening after arriving on a late flight we ordered drinks from the bar. Suddenly the lights went out and everyone was sat in the dark. The bar closes at 1.00 am but it would have been courteous for the barman to advise us of this instead of just going off. Everything seemed to be an effort, it takes nothing to be pleasant and smile. On leaving not one member of staff asked if everything had been OK and had we enjoyed our holiday. Whilst we had a fab holiday the hotel felt very flat with no atmosphere. Protaras is a great resort, well worth visiting.

Summary: The staff is truly great! The food, location, and cleanliness good. The gym and drinks is not good (see below). Bit of a charter vibe; football shirts and shorts at dinner, crocs and see through dresses/tunics over bikinis at lunch, and sunbed «prowling» before sunrise. This hotel would be average without its people. The staff is great: Attentive, nice and helpful (both reception, waiters/waitresses and the guys in the poolbar). They respond quickly, do it with a smile and help where they can. The manager is lucky to have such a good crew! Good to know: The hotel cooperates with charter companies, and has a large amount of british charter tourists. The breakfast buffét is adapted accordingly. Pros: Location - right next to beach and a cove perfect for swimming. Close to Protaras center, yet in a quiet location. Food - the food is good for an All Inclusive resort (we had some days with, and some days without were we ate at good local restaurants such as Sonja and Andama). Clean - Housekeeping keeps the rooms spotless. Poolbar - the service level is high. They walk around the pool area constantly to check if you need any refreshments. Cons: Drinks - the juices at breakfast are watered down (not even fresh juice, but the cheap sugery kind). At the drink menu there is extensive use of syrups instead of fresh ingredients. Suryp instead of coconut milk for the Pinã Colada, suryp instead of fresh lime juice and club soda for the Mojito, suryp instead of fresh juice for the Margarita, etc. This makes most drinks too sweet and/or synthetic flavoured. The «gym» is not a gym, and not what the website claims. The «gym» is a collection of old and worn equipment in the corner of the spa waiting area (which in itself is small). Much of the equipment is rusty and/or worn. Right next, as in RIGHT next, to this corner, is the spa. And the spa isn’t a spa, in the sense you expect. The spa is a small area with two treatment rooms, and toilets frequently used by guests lounging by the pool. It’s not a serene space with a luxurious feel. I didn’t try any treatments (because of the state of it), but I can imagine you hear people working out right outside, and the traffic to/from the toilets right outside, when having treatments. Other: The reception is connected to the restaurant, and the restaurant is between the reception and the pool area. Meaning people walk through the restaurant in swimwear, while people eat/drink. This isn’t ideal. The sun loungers. There are plenty, and yet people get up before the sun to reserve. The hotel has a sign that asks people to not reserve beds before 8am, but people don’t care.

I want to start this review by saying that the staff at this hotel are outstanding, they go above and beyond to help, they are friendly and very hard working. However, I can’t understand how majority of the reviews for this hotel are positive from what we and other experienced from our stay. Upon arrival the hotel is clean and modern, the rooms are airy and modern and all looks very nice. I think the main issue with this place is there is far far too many guests for the amenities that the hotel has to offer. BUFFET: The buffet restaurant is absolutely tiny, every night there was a huge que wrapped all around to get to the food. This is not ideal with 2 small children when you have go back and forth separately for everyone to get their plate of food. This resulted in my partner not getting anything to eat because of the length of time it took then returning on his own at 9pm. The que went from the very first dish right to the last so it took a long time to get to the end. Not only that the food was not being replenished quick enough, everything was stone cold and the food all had a crusty top layer as if it had been standing for a long time. The food is one of the worst we have had. The hotel is aware of this issue as they had one of the staff members asking for peoples feedback and agreed it was far too small and that the hotel was looking into it. A LA CARTE: My next issue was the a la carte, there is only one included a la carte and the food here was absolutely disgusting and stone cold. The restaurant itself is outdoor but is very very dirty and unkept. While we were there the majority of people were leaving without finishing their meal. We waited over 2 hours and ended up leaving before our dessert as it was just taking so long. ENTERTAINMENT: this also wasnt great, there was only 1 thing on most nights that last 30mins-45mins and then that was it. It was out on the terrace which again there was not enough space or seats for how many guests were at the hotel. Daytime entertainment was very lacking, if you have children this is definitely not a good choice hotel for that reason. There is only 2 young girls that run entertainment during the day and they run very few activities. POOL: the pools upon arrival look great however we found these to be dirty, they all had scum rings around the outer which was never cleaned the whole time we were there, the tiles were black and mouldy in lots of places. We saw ants crawling all over the bar counters too. My suggestion to this hotel would be stop trying to make more money and concentrate on catering to the guests that have already paid a lot to stay here. Open up the paid a la carte as an option to all inclusive guests which would free up more congestion in the buffet. Open the roof top bar also as an option to all inclusive guests, not an extra charge. This would allow for more space for guests to enjoy their night rather than sitting in a small lobby for the whole duration of their holiday

Booked into this hotel because friends who just called in for a drink liked what they had seen. First impressions were good. Friendly receptionists and the place looked very nice. First impression of the room was that it was spacious, had a large bed and nice bathroom. On further inspection though we noticed = No tea/coffee facilities. Only 3 soft, cheap quality pillows. Bottom sheet not a fitted one and didn’t cover all of mattress. The quilt itself barely covered the bed area an it and it’s cover again seem poor quality. Mini bar had two bottles of different beer and one can of Fanta. No complimentary water offered. The only English speaking channel was a Turkish news channel. Some better points:- Shower was excellent. The sports bar was very nice, very reasonably priced with lovely staff. The restaurant food was nice but make sure you ask for time between your starter and main. In summing up this hotel I would say that with a few adjustments and and more attention to detail I would stay here again. Until then I’ll sadly give it a miss.