Hotels near Pic Nic Site, Ayia Napa

I want to start this review by saying that the staff at this hotel are outstanding, they go above and beyond to help, they are friendly and very hard working. However, I can’t understand how majority of the reviews for this hotel are positive from what we and other experienced from our stay. Upon arrival the hotel is clean and modern, the rooms are airy and modern and all looks very nice. I think the main issue with this place is there is far far too many guests for the amenities that the hotel has to offer. BUFFET: The buffet restaurant is absolutely tiny, every night there was a huge que wrapped all around to get to the food. This is not ideal with 2 small children when you have go back and forth separately for everyone to get their plate of food. This resulted in my partner not getting anything to eat because of the length of time it took then returning on his own at 9pm. The que went from the very first dish right to the last so it took a long time to get to the end. Not only that the food was not being replenished quick enough, everything was stone cold and the food all had a crusty top layer as if it had been standing for a long time. The food is one of the worst we have had. The hotel is aware of this issue as they had one of the staff members asking for peoples feedback and agreed it was far too small and that the hotel was looking into it. A LA CARTE: My next issue was the a la carte, there is only one included a la carte and the food here was absolutely disgusting and stone cold. The restaurant itself is outdoor but is very very dirty and unkept. While we were there the majority of people were leaving without finishing their meal. We waited over 2 hours and ended up leaving before our dessert as it was just taking so long. ENTERTAINMENT: this also wasnt great, there was only 1 thing on most nights that last 30mins-45mins and then that was it. It was out on the terrace which again there was not enough space or seats for how many guests were at the hotel. Daytime entertainment was very lacking, if you have children this is definitely not a good choice hotel for that reason. There is only 2 young girls that run entertainment during the day and they run very few activities. POOL: the pools upon arrival look great however we found these to be dirty, they all had scum rings around the outer which was never cleaned the whole time we were there, the tiles were black and mouldy in lots of places. We saw ants crawling all over the bar counters too. My suggestion to this hotel would be stop trying to make more money and concentrate on catering to the guests that have already paid a lot to stay here. Open up the paid a la carte as an option to all inclusive guests which would free up more congestion in the buffet. Open the roof top bar also as an option to all inclusive guests, not an extra charge. This would allow for more space for guests to enjoy their night rather than sitting in a small lobby for the whole duration of their holiday

Excellent hotel with the friendliness most helpful staff. Exceptionally clean. Plenty of sunbeds. Right on the beach. Room was spotlessly clean and best air conditioning I have ever experienced, it was so quiet and efficient. We stayed on a b&b basis, what was perfect for us. Breakfast was good and hotel in an amazing location so lots of restaurants and bars in close walking distance. I did find it a little too quite round the pool and think it would be nice if the music that is played at the bar was also played round the pool. Couple of points to note, none of these bothered us but I thought they are things people may want to know: You get two twin beds as default, if you want a double bed you need to email the hotel in advance. Not experienced this before and the hotel quickly changed our bed but worth noting to email ahead so you don’t need to correct it once you arrive. I heard other guests saying they had to do the same so was not just us. If you want to keep the air conditioning on at night the panel that controls the lighting gives off a dull light so room not completely dark. Even though the hotel is adults only, the beach bar is open to the public and children are permitted. Not a problem for us but I know this will bother some people. The hotels Instagram page makes it appear that there is often live music at the pool bar, in our week stay we only had it once and it didn’t start until 7.30. All in all a great stay and I am sure we will be back.

My review of this hotel cannot begin without expressing admiration! The food is delicious, especially the Caesar salad, which was the best we've ever tried. This is truly an amazing place to relax, a real oasis where you can rest both body and soul. The hotel is thought out to the smallest details to ensure every guest feels comfortable. But what makes this place truly unique are Anetta and Georgi. These two people made our vacation truly unforgettable! I want to extend my deepest gratitude to them for their genuine hospitality, friendliness, and professionalism. From the very first day, they delighted us with their smiles and were always ready to help, answer any questions, and make our stay even more enjoyable. Without their attention and care, our stay at the hotel would Anetta and Georgi are true professionals who turned our vacation into a real pleasure. Thank you for making this holiday unforgettable. We will definitely return.

It was excellent!!! I love everything 😍 Staff was very generous, always smiling, willing to help , room big enough, clean, and the cleaning lady did a great job!!! The pool is a haven !!! Dinner can be more tasty Breakfast is great, hotel bar recommended strongly

Modern and well maintained apartahotel, in a strategic position to visit Agia Napa. Big and with everything you need. I didn't try the restaurant but it had a large selection. The only downside was that the shampoo and soap dispensers in the bathroom were empty. I would go back without a doubt.

The hotel staff are brilliant and caring especially kostas he was very respectful and very nice and cared for us the 6 nights we were here and made sure we were safe. The rooms were comfy and nice, the air conditioning does cost extra but is definitely worth it for the money. The cleaning is perfect and lovely. love megan

Beautiful hotel with 4 pools but we only used one of the pools. Room was definitely one of the best we have stayed in with a view of the sea and town in front of us. Double bed was the largest we have slept in! Cleaners in everyday with fresh towels. Restaurant clean with nice food every night. Breakfast and lunch was nice too. A couple of things regarding the restaurant. You are not allowed to smoke outside which i do understand as people are eating but its an open outside area! Also my wife ordered Pepsi Max(only thing she drinks) throughout the 3 days and 9 out of 10 times it was flat. After a couple of days and asking questions why, we were told it s because the restaurant bar gets very busy and they prepare the drinks by half filling the glasses in advance then top it up when ordered. Obviously after an hour or so, the gas disappears and goes flat. Not very professional for a 5* hotel in my opinion. The bars in the hotel were clean and service was excellent including Nick from the pool bar. We booked the Greek night and the food was beautiful and too much for 2 people. The meze was good enough for 4 people but no complaints! Big thank you to Costas and Sophia working in the Greek restaurant. Excellent service! Also to Zoe and Maria ( not with red hair) serving in the restaurant. Thank you all. Would like to comment that we have stayed in a lot of hotels and this is the first time that no towels were allowed to be placed on sunbeds before 8 am, so no rush to go downstairs and find sunbeds. We saw a few towels on beds that were take away. Saw Mr George, the General manager of the hotel walking around checking everything was to standards and he even had time to have a chat with me. One last comment. We parked our car in the underground parking but absolutely no signs telling you where it was and once you found it, no signs to tell you where the lift is for the hotel All in all, a beautiful hotel and one that i would recommend but would say its more of an excellent 4* than 5* hotel. Thank you to all the staff that looked after us during our wedding anniversary mini break and made it special.

Great hotel, excellent food. A variety of restaurants. Excellent location. Excellent children's entertainment team. The hotel staff at the reception and in the restaurants around the pool are not welcoming, don't expect a late check out. They only approve those who book through them. Our flight is at 23:50 and we were left without showers from 13:00 even though we requested a late check-out from the day of booking.

Booked into this hotel because friends who just called in for a drink liked what they had seen. First impressions were good. Friendly receptionists and the place looked very nice. First impression of the room was that it was spacious, had a large bed and nice bathroom. On further inspection though we noticed = No tea/coffee facilities. Only 3 soft, cheap quality pillows. Bottom sheet not a fitted one and didn’t cover all of mattress. The quilt itself barely covered the bed area an it and it’s cover again seem poor quality. Mini bar had two bottles of different beer and one can of Fanta. No complimentary water offered. The only English speaking channel was a Turkish news channel. Some better points:- Shower was excellent. The sports bar was very nice, very reasonably priced with lovely staff. The restaurant food was nice but make sure you ask for time between your starter and main. In summing up this hotel I would say that with a few adjustments and and more attention to detail I would stay here again. Until then I’ll sadly give it a miss.