Guest User
December 30, 2024
Money stolen our from room, treated with disrespect by hotel staff - no resolution! Not sure why this hotel is rated so highly as we were extremely disappointed food is shocking poor quality & always cold unless you go in on the dot of dining hall opening time. No heaters keeping food warm, just cooked and then left to go cold. Breakfast was same everyday, again poor quality of food! Rotten fruits served up on a plate until someone ate, brought out over and over. We had a few meals where meat was undercooked and poor quality. We spent money eating else where! Would not recommend to anyone, we holidayed across the road at Atlantica sancta Napa a few years previously and it beat this hotel by miles, if your looking to stay in this area definitely take a look there! Don't waste your time giving your money to this hotel you’ll be treated like rubbish.