Guest User
January 22, 2025
I had a very frustrating experience with this hotel ( Heron Hotel). Despite having a confirmed reservation, my booking was unexpectedly cancelled without prior notice. To make matters worse, the airport shuttle service I had arranged was also cancelled. I had no communication from the hotel regarding these changes, leaving my family and I in a vulnerable position as our flight was scheduled to land in the late evening, what made it worse was there was no clear solution. This level of poor service and lack of communication is unacceptable, and I would caution anyone considering booking here. I expected better! Definitely a major letdown, especially putting our safety at risk not knowing the area well and neither advance with the language.