The Westin Riverfront Mountain Villas, Beaver Creek Mountain

This was our first time in Avon and we couldn’t recommend the Westin Hotel more! From the reception, to drivers, staff, house keeping, everything was truly amazing. The location is walkable to everything downtown. There’s also couple of jacuzzis and pool, perfect for relaxing after a days hike. We are definitely staying here again!

This was our first time visiting the Avon location (our home base is St. John) and we were blown away by both the villas and the resort grounds! The two bedrooms in the villa were highly spacious but also clean and updated. Loved the balconies in each room. Furthermore, we couldn’t get enough of the pool! Such a pleasant feeling to lounge by the pool and soak up the views of the mountain, and it was so refreshing to go for a swim. The food and drink by the pool was also great. We also loved going for walks along the river. Overall, this was a wonderful experience and we can’t wait to go back!

As i write this workers installing ice cube maker in my room. Wake up every morning to sound of construction and heavy deliveries. You get to move from one room to another due to construction. Lost two days out of seven days due to construction move. I was place on a newly renovated floor on second day. Clue should have been the hardboard lined elevator cabs. Rooms missing appliances, missing furniture and overall rushed build out. Hallways smell of fresh paint. Workers are nice but managers and management could care less. No offer of compensation for disruption of our stay. I am a Westin Vistana Owner, very disappointed with my stay. Signs say under construction until summer of 2024. I am not only one. Saw one other guest moving his things in a laundry basket to a room across the hall. When i asked he stated too many things just did not work in his renovated room. This was supposed to be a finished floor.

We spent 4 days at the Westin Riverfront and had such a ball! The atmosphere, amenities, room quality and location were fantastic! Our 8 year old daughter loved the pool and the path by the river, and we all loved the fabulous lobby and friendly staff! Worth every penny and we’ll be back during ski season! The hotel employees should feel proud of the great work they do. Thank you!

We have always stayed in the hotel at this resort but chose the villas this time. We were not disappointed, every convenience of home that we needed was provided. We stayed in a studio villa for 7 nights and had a south view ( not River view) and although we would have preferred River view, our balcony had mountain views and nice pine and aspen trees off the deck. The resort itself is definitely one of our favorites; world class fitness center, salt water pool and infinity edge whirlpools. The proximity to restaurants and stores is great. Nottingham Park and all its events and lake are a 5 minute walk.

I have never left a bad review. I generally go with the flow however... would avoid the property if possible. the positives: The rooms are relatively new and clean. The negatives: service was abysmal. I am a platinum bonvoy member. the evening of arrival opened the pull out couch for kids to sleep on. It was soiled from the prior tenant. Housekeeping appeared to have not changed the sheets. No big deal, I took the sheets off the bed and placed them in the hallway. I called the "at your service" on the phone. It was 8pm MST (we live on the east coast so 10pm our time) I asked for new sheets and a blanket to be delivered. I waited 45 minutes without delivery of the sheets. I called 7 more times over the next hour. was told sorry they are short staffed, and they would be there in 15 minutes on many occasions (poor Cody had to take all my calls). I spoke to a supervisor on the phone who stated she would personally bring the sheets to us. never happened. I asked if I could go to housekeeping and get them myself! I was told no. Around 9:45pm MST (11:45 EST), I put my winter clothes back, walked outside to get to the hotel lobby and spoke directly to the manager in person. She stated she was aware of a complaint and the need for a crib? I explained to her it has been nearly 2 hours and still waiting for sheets, the crib must have been a different complainer... She said she would address promptly. I asked for the general manager to call me in the morning. The kids ended up sleeping on the couch with warm clothes on out of exhaustion and lack of blanket. eventually the sheets came at 10:15pm (MST). (12:15am EST) Unbelievably frustrating experience for a relatively expensive property. General manager never called me. On the day we left, I reiterated to front desk that general manager did not call me and they said he would call me later that day. ALSO NEVER CALLED THAT DAY OR ANY DAY SINCE. If this is how platinum members are treated, good luck at the property....

i will like to start by saying that this review is kind of mixed feeling cause I really will like to put a title that says BEST HOTEL EVER FOR SKI VACATIONS but something that should NEVER happen, well happened to me THE DOWNSIDE my snowboard equipment was stolen from the ski valet, till now I don't understand how this happened on this hotel, although this kind of ruin part of my vacations I really want to congratulate LOGAN part of the ski valet he went above and beyond to try to get me a ski equipment so I wouldn't miss a day on the mountain also the guest service manager Ava Digens, she was wonderful thru the whole situation, they of course reimburse me for the value of my equipment, and even when this was a birthday gift from my wife, they did what was on their hand to solve the situation, the sentimental value cant be replaced, but i really feel that in the worst possible situation with a guest, they did what was necessary and i can say thanks to Logan i did not go crazy when i found about this i will recommend making sure they put your name and rack your equipment there are a lot of foreign workers who i assume works for the season, that had not the best attitude customer service oriented, just make sure or look for Logan this guy deserves to be the manager of this valet department he is AMAZING THE UPSIDE I was a little worried about all the reviews I read here, many saying staff was rude to the villas side of the hotel guest, or about the "horrible" walk thru the parking lot guys REALLY this hotel is AMAZING, every single staff member I interacted with was amazing, sometimes I think people just think they are the king or queen of the world and I have no idea what they write about, I can say all the staff members are AMAZING (except for the ones hire just for the season at the ski valet I will elaborate on this later) the walk thru the parking lot is amazing too!!! being at the villas means you are in front (20 steps) of the hotel facilities, I really can't understand why people complain about the parking lot walk, every morning we went to the fitness center, the parking lot is heated so is amazing, nothing to complain about. i wanted to mention this cause made me afraid FACILITIES are just perfect, gondola right there, shuttles to vail or to beaver creek, the room was a one-bedroom villa, had everything you could ask for, room clean was every two days but if you need something they promptly bring it to you i really love everything except for the part i got my property lost, but still they manage to get me giving them a great review cause they simply are great thanks Ava and Logan you truly stand up and you really deserve a promotion!

Property needs basic maintenance and more staff. Room was rather worn and tired. Phones didn’t work, coffee pot had rust all over it, drawers falling apart, the tv system appeared to be from the early 2000s. While eating at the restaurant and bar had one bar tender attending the bar and 8 tables. He bar tender was doing as best a job as he could, but seriously, they need more staff.

I recently stayed at the Westin Riverfront Villas from Nov 4 - Nov 6. I was not satisfied with my stay. I had booked a Studio, 1 King, Sofa bed, Balcony. The room I received had no balcony, just a small ledge with a railing. I also was not satisfied with the housekeeping services. I had requested my room to be touched up and the bed remade. I received two bags with 20 towels from housekeeping instead which I did not request. I was hoping for better services while choosing to stay at the Westin.