Urban City

Our stay at this hotel was a real nightmare. From the beginning, we encountered multiple inconveniences that made our experience unforgettable, but for the worst reasons. To start with, the room did not have heating, which made the temperature unbearable, especially in the middle of winter. The air conditioning control was imagined by you. A horror. So we had to stay at another hotel located next door. (Highly recommended for those who do not want to be cold or find themselves in such unpleasant conditions) I tried to contact the staff to see if they could provide me with a heater or some solution, but there was no response. The disorganization was evident. To make matters worse, there was NO hot water in the bathroom. After a long day of activities, I expected to be able to enjoy a hot shower, but all I found was cold water, which is completely unacceptable for a hotel of any category. Customer service was equally poor. There was no staff available 24 hours a day, which created a feeling of abandonment and insecurity. I was unable to get help when I needed it, even for basic issues like asking for towels or clarifying questions about the room. Also, the facilities left a lot to be desired. The shower screen in the bathroom was perfectly in your hand, and it didn't close properly, so it was in poor condition. In short, the quality of the place was extremely low, and they didn't even offer the most basic services that one would expect from an accommodation of this type. In short, I would not recommend this hotel to anyone. If you are looking for a comfortable and pleasant stay, this is not the place. There are many options in the area that offer much more for the same price or even less.