Hyatt House Austin/Arboretum
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1 night
1 room, 2 adults, 0 children
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Hyatt House Austin/Arboretum
10001 North Capital of Texas Hwy, Austin, Texas, 78759, United States
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We Price Match







Amenities
24-hour front desk
Business center
Express check-in and check-out
Convenience store/kiosk
Gift shop
Elevator
Laundry service (on-site)
Dry cleaning
All amenities
Property Description
Hyatt House spacious architectural design gives the property a residential appearance and appeal. Each guest suite features separate living, dining, bedroom, bath and fully equipped kitchen areas. Full Breakfast.PET POLICY: 1-6 NIGHTS A 75 NON-REFUNDABLE FEE. 7-30 NIGHTS A 75 NON-REFUNDABLE FEE PLUS AN ADDITIONAL 100 CLEANING FEE. MAXIMUM OF 2 DOGS PER ROOM ARE PERMITTED. WEIGHT MUST BE 50 LBS OR LESS MAX OF 75LBS PER RM. FEES ARE IN USD. Service animals are exempt from fees
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5.9/10
Cleanliness5.9
Amenities5.9
Location6.0
Service5.9
All 17 reviews
Surroundings
Airport: Austin–Bergstrom International Airport
(28.4 km)
Train: Austin Amtrak Station
(15.6 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

9
King Studio Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Hot water (24 hours)
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Accessible Two Bedroom Suite with Bathtub
1 King bed and 1 Double bed and 1 Sofa bed
Has window
Non-smoking
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6
Executive Suite
2 Double bed
Has window
Non-smoking
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1
Accessible King Studio with Bathtub
1 King bed
Has window
Non-smoking
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1
Accessible King Studio with Roll-in Shower
1 King bed
Has window
Non-smoking
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1
Accessible Two Double Studio with Roll-in Shower
2 Double bed
Has window
Non-smoking
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1
Queen Room
1 Queen bed
Has window
Non-smoking
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2
Deluxe Two Bedroom King Suite
2 King bed and 1 Sofa bed
Has window
Non-smoking
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10
One Bedroom King Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Hot water (24 hours)
Check Availability
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Guest Reviews
5.9/10
17 reviews

- Cleanliness5.9
- Amenities5.9
- Location6.0
- Service5.9
Average for similar properties in Austin

Guofang
May 31, 2023
自駕出行很方便,整體印象還行
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Guest User
March 15, 2023

Well our Austin hotel saga continues. After booking a perfectly dreadful Fairfield Inn on Research Rd and leaving it after one night, we landed in a great mid-level hotel here. The place is top drawer for its price. Friendly staff. No smoke smell and very clean No chipped furniture Bed much more comfortable. Better layout and attention to details they travelers appreciate.

Guest User
March 15, 2023

Friendly staff, clean rooms, quiet surroundings, solid breakfast but mattresses too soft for a good night’s sleep. Will test mattress before unpacking for any future stays and request new room if necessary.

Guest User
February 27, 2023

I texted in advance that I'd like our two rooms to be adjacent. It was acknowledged and I was told it was arranged. On arrival, the staff said I only had a single room and it took research to find the other reservation. So then they had to change the location of room #1 so it would be next to a second similar one. The staff was very pleasant through all this, but for me to show with my group and be told "no, you only have one room" didn't start things right. Regarding the rooms: one smelled so bad that an occupant stuffed a hand towel soaked in cologne into the AC vent. The other was nicknamed "the Colombo room" because of its multiple large red stains in the middle of the carpet. The in-room coffee maker is small and flimsy. Breakfast is very mediocre with few options, and located in one building - possibly not the one you're in - so, even in inclement weather, you'll need to walk over. The staff were pleasant and helpful at all times, though. I suspect that the smell/carpet stains are issues with management and not the individual employees. At this time, I can't recommend this Hyatt.

Guest User
February 27, 2023

The room was great. Lots of space and very comfortable. Lighting was much better than most. The room was clean, bed comfortable. It was fairly cold night in Austin. Could have used another blanket, but the heat worked well instead. Overall a nice stay for one night. Would stay here again.

Guest User
February 27, 2023

If you like roaches crawling on you at night, this place is INFESTED with roaches - literally crawling all over the room at night. BIG ones. But sadly that’s just the beginning ofthr sad decline of this once great Hyatt property. Staff at check-in provided limited toiletries (they seem to be out of everything), the rooms are in bad shape (carpets peeling, old furniture), and you can tell this is a Hyatt property in decline. I lived here for a month a few years back — what a difference a few years make. This property would be OK if it were a Rodeway or a Motel 6. But it’s a freaking Hyatt House. Roaches and downtrodden rooms are not what Hyatt customers expect. Property badly needs refreshing and some insect repellant.

Guest User
January 24, 2023

Wow. This place is not up to Hyatt standards at all. I realize Hyatt House is a budget brand, but...First, clerk could not find our reservation at check-in. Weird. As basic a booking as it gets -- made via Hyatt app at "member rate" more than a week in advance. Finally found it. No recognition of status, had to ask for complimentary water that goes with Discoverist status. OK. No big deal. Go to room, unpack, settle in and discover clumps of human hair on the carpet by the desk. Wow. Somebody gave themselves a haircut in the room, and nobody cleaned it up. Closer inspection showed the floor had not been vacuumed at all -- rest of room was relatively clean, they just forgot to vacuum. That's kind of a big deal, but we cleaned up hair ourselves because we had already unpacked and settled in. Had takeout for dinner, and noticed swarm of sugar ants on kitchen counter within minutes of placing food there. Gross. Then the biggest complaint -- lack of hot water. First shower, in evening of arrival, had acceptably hot water, but only after allowing shower to run for more than 5 minutes as it slowly inched its way from cold to warm to semi-hot. Whatever. Second shower, hours later, had no hot water. None. Cold. Third shower, on morning of departure, had no hot water, None. Cold. That's flat-out unacceptable. I was asked how stay was at checkout, and I said, truthfully, that it was terrible and recited the reasons. Got a half-hearted apology and nothing more. When I inquired about some sort of compensation, as in points or a discount or a comped stay, was told that would have to be done by a manager and that they would contact me. Clerk confirmed my email and phone number. That was a week ago. I have not heard a thing from a manager or anyone else.

Guest User
February 27, 2023

First of all they had a water damage issue in Building B with dehumidifiers running24/7 by the 1st floor elevator lobby and a big drum of water sitting there with vacuum for at least 4 days .It was so stuffy in the room and with hat you couldn't open a window. It was so humid my allergies kicked in maybe from mold? As regarding housekeeping, it was non existing. The housekeeper knocked on our door the first day and we told her all we wanted was towels and it seems we had language problem and after I explained what kind of towels she gave me some .We kept our Do Not Disturb sign on our door at night, but took it off at 8-9:00 AM each day so we could get the room serviced as we were away for the day .The staff seen us leaving a few times and when we returned the room was never serviced .Finally after day 3, I went to the front desk and told him what was happening and they replied that the manager walks the floors and shows the staff which rooms to service and that our room probably had the do not disturb sign on the door, I call that bull crap because they never checked our room during our stay there. This place is so outdated, I never expected such service from a Hyatt property

Guest User
January 8, 2023

Hotel cómodo y bien ubicado si no se necesita desplazarse al centro de la ciudad. El personal muy amable y servicial. Practico para viajeros de negocios que visitan a las empresas que se ubican en la zona
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Services & Amenities
Most popular business facilities
24-hour front desk
Business center
More Amenities
Business Services
Business center
Front Desk Services
24-hour front desk
Express check-in and check-out
Food & Drink
Convenience store/kiosk
Public Areas
Gift shop
Elevator
Cleaning Services
Laundry service (on-site)
Additional charge
Dry cleaning
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Pets
Pets are allowedAdditional charge
Fee: Contact the property for details
Age Requirements
The main guest checking in must be at least 17 years old
Paying at the Hotel
Property Description
- Opened: 1998
- Number of Rooms: 131
Hyatt House spacious architectural design gives the property a residential appearance and appeal. Each guest suite features separate living, dining, bedroom, bath and fully equipped kitchen areas. Full Breakfast.PET POLICY: 1-6 NIGHTS A 75 NON-REFUNDABLE FEE. 7-30 NIGHTS A 75 NON-REFUNDABLE FEE PLUS AN ADDITIONAL 100 CLEANING FEE. MAXIMUM OF 2 DOGS PER ROOM ARE PERMITTED. WEIGHT MUST BE 50 LBS OR LESS MAX OF 75LBS PER RM. FEES ARE IN USD. Service animals are exempt from fees
Frequently Asked Questions
What is the cancellation policy for Hyatt House Austin/Arboretum?
The cancellation policy for Hyatt House Austin/Arboretum varies depending on the type of room and booking conditions.What is the cancellation policy for Hyatt House Austin/Arboretum?
What are the check-in and check-out times at Hyatt House Austin/Arboretum?
Standard check-in time at Hyatt House Austin/Arboretum is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Hyatt House Austin/Arboretum?
Does Hyatt House Austin/Arboretum provide breakfast?
No, Hyatt House Austin/Arboretum doesn't provide breakfast. Does Hyatt House Austin/Arboretum provide breakfast?
Can I bring my pet inside the Hyatt House Austin/Arboretum?
Pets are allowed on request at Hyatt House Austin/Arboretum. Charges may be applicable.Can I bring my pet inside the Hyatt House Austin/Arboretum?
How far is the Hyatt House Austin/Arboretum from the closest airport?
The closest airport is Austin–Bergstrom International Airport, and it is about 20 mins from hotel by car (28.4 km).How far is the Hyatt House Austin/Arboretum from the closest airport?
About This Property
Nearest Airport | Austin–Bergstrom International Airport |
---|---|
Distance to Airport | 33.41KM |
Nearest Train Station | Austin Amtrak Station |
Distance to Train Station | 15.59KM |
Hotel Star Rating | 3 |