Residence Inn Austin the Domain Area

Stay Away – Marriott Needs to Investigate This Property I travel often and have stayed at many hotels, including numerous Marriott properties—but Residents Inn Domain is by far the worst hotel I’ve ever experienced. Don’t be fooled by the outdated photos or overly generous reviews. The moment you pull into the parking lot and spot a mobile police surveillance tower, you know you’ve made a mistake. That uneasy feeling only grows when you walk in and are met with a front desk staff member who seems completely uninterested in helping guests. She spoke in a flat monotone and acted as if I was inconveniencing her just by checking in. Then came the room. I walked into a sweltering sauna with the thermostat inexplicably set to 85 degrees. It took hours just to cool the space to something livable. The bathroom had visible mold, filthy grout, and an overall feel of neglect that is completely unacceptable for a Marriott property. This hotel does not live up to the Marriott name in the slightest. It’s in desperate need of a corporate review, as it clearly fails to meet the brand’s most basic standards. Save yourself the regret and book elsewhere.

Was in town for a tournament this weekend. Was very close to where I needed to be. The hotel was safe, they had security lights in the parking lot as well as locked doors after hours. The front desk was very polite and quick with all of our interactions. Breakfast had a good variety. The room was a little dated, but honestly for the price was a good deal. Traffic at night was hard to get to the hotel but other then that pretty good stay.

The property over booked and my reservations of multiple Rooms was moved to another property on the day of checkin that was very far from where we needed to be during our official visit. And when I escalated the general manager did not even show the courtesy or calling me. Very very frustrated and angry.

Very clean spacious room with kitchenette was very convenient and useful

I really liked this hotel it was very clean and quiet. We have no complaints of the 2.5 days we stayed here. The staff was friendly and the room very clean. I will definitely stay here again.