Atwell Suites Austin Airport

The room was Very clean, parking was easy and a lot of parking spot available and people were very friendly and nice. We enjoyed our stay very much! Thank you!

We stayed one Saturday night and had a pleasant experience. Parking was plentiful and easy to access. The hotel interior felt fresh, with modern, clean furnishings. Allessandra checked us in and made a great first impression—friendly, professional and efficient. Our room was clean and comfortably sized for two. The bedside tables and charging ports on both sides of the bed were especially convenient. We liked the double-access closet and the UV sanitizing box built into the alarm clock—unique features we’ve never seen in a hotel before. The bathroom was clean, and the shower had good water pressure. The Keurig coffee maker, microwave and refrigerator were clean and worked perfectly. Though we didn’t use the outdoor pool or fitness center, they were both very active with guests or possibly employees and their families. The bedding felt soft and clean. Breakfast was complimentary and decent, though not memorable. The photos of the hotel and rooms that are posted on the website looked to be current with what we experienced. A few things could be improved: the mattress wasn’t very comfortable, the bathroom door opened directly toward the foot of the bed which felt awkward, and the elevator was quite hot with little air circulation. Despite those few drawbacks, we appreciated the cleanliness and thoughtful design touches throughout. We would stay here again for the location and overall quality.

Great inside location, around the hotel not a whole lot. Really nice room with big desk and sitting area.

I’ve big room friendly service

The property is characterized by its cleanliness and modern design, which contributes to a pleasant overall experience. I was particularly impressed to find Chromecast functionality available on the television, enhancing the entertainment options. While the staff generally exhibit a friendly demeanor, the General Manager, Terri, could benefit from refinement in her professional etiquette and interpersonal skills. In the service industry, kindness and a positive attitude are fundamental components of effective customer interaction. I found her approach to be lacking in these essential areas, which detracted from the overall service experience. It is my hope that upper management will take this feedback seriously and implement necessary changes to address these concerns.

Everything was good except for the wake-up call. We never got the call. Thank goodness we set the alarm on the phone.