Atwell Suites Austin Airport

We stayed one Saturday night and had a pleasant experience. Parking was plentiful and easy to access. The hotel interior felt fresh, with modern, clean furnishings. Allessandra checked us in and made a great first impression—friendly, professional and efficient. Our room was clean and comfortably sized for two. The bedside tables and charging ports on both sides of the bed were especially convenient. We liked the double-access closet and the UV sanitizing box built into the alarm clock—unique features we’ve never seen in a hotel before. The bathroom was clean, and the shower had good water pressure. The Keurig coffee maker, microwave and refrigerator were clean and worked perfectly. Though we didn’t use the outdoor pool or fitness center, they were both very active with guests or possibly employees and their families. The bedding felt soft and clean. Breakfast was complimentary and decent, though not memorable. The photos of the hotel and rooms that are posted on the website looked to be current with what we experienced. A few things could be improved: the mattress wasn’t very comfortable, the bathroom door opened directly toward the foot of the bed which felt awkward, and the elevator was quite hot with little air circulation. Despite those few drawbacks, we appreciated the cleanliness and thoughtful design touches throughout. We would stay here again for the location and overall quality.

When I booked this hotel because of its proximity to Austin Bergstrom International Airport, I was unaware that it opened just a year ago, which means everything still looks and feels very new. During a five-day visit to the region, we stayed in three wonderful hotels, two of them historic with lots of charm. But it was wonderful to spend the final night in the Lone Star State in LIKE NEW accommodations. Adjectives that come to mind as I walked around this very thoughtfully laid out property were gleaming, sparkling, immaculate, cutting-edge, modern. From appliances at the beverage bar to equipment in the fitness room to TVs mounted in the guest quarters, most everything looks fresh and functions perfectly. As noted on their website, the following are Atwell Suites' signature hallmarks: 1) "Flexible & Enriching Spaces include modern suites designed with distinct zones for work and rest, with functional workspaces and a comfortable lounge area complete with well-crafted design touches like a gallery wall above the in-room sofa...The lobby areas mix private and shared spaces in a thoughtfully designed space that incorporates elements that pay homage to local Austin culture and Texas traditions." During my brief visit, I took advantage of the inviting "restaurant" that doubles as a lobby. A variety of seating configurations and two different TV monitors offer several options for guests. Had I been staying for more than 24 hours, I would have taken advantage of the Fitness Room, which is spacious, well equipped with a variety of workout machines and supplies, and meticulously maintained. Atwell seems to have gone out of its way to design a variety of comfortable work spaces so that you can separate work from rest and relaxation in your room, although the guest rooms are, certainly, designed for remote work. 2) "Food & Drink to Start & End the Day includes complimentary breakfast in the morning featuring a variety of quality hot and cold items such as overnight oats, vegetable egg white omelets, and the brand’s signature Churro donut. Guests...also have access to a self-serve Refreshment Stand, featuring bean-to-cup coffee, still and sparkling water and tea 24/7. In the evenings, guests can share small plates with friends." My brother and I shared three small plates-buffalo wings, hummus, and a chicken flatbread. While the small plates menu options are limited, there is a good variety and what is served is prepared well. Our three small plates easily satisfied our evening appetites. A few alcoholic beverages-beer, wine, and cocktails-served in bottles and cans, are offered. 3) "Genuine Connections inspired by conversation starter coasters at the bar, a shared TV lounge, games and puzzles placed throughout public areas, and themed events that bring guests together." The layout of furniture and the provision of games and conversation coasters do encourage interactions between guests. I am including the offering of an airport shuttle in this

All the front desk people were very kind. Also, Alana was awesome and arranged an Uber to pick us up at the AUS airport when we arrived later Friday night.

The property is characterized by its cleanliness and modern design, which contributes to a pleasant overall experience. I was particularly impressed to find Chromecast functionality available on the television, enhancing the entertainment options. While the staff generally exhibit a friendly demeanor, the General Manager, Terri, could benefit from refinement in her professional etiquette and interpersonal skills. In the service industry, kindness and a positive attitude are fundamental components of effective customer interaction. I found her approach to be lacking in these essential areas, which detracted from the overall service experience. It is my hope that upper management will take this feedback seriously and implement necessary changes to address these concerns.

The staff was very friendly. Location was perfect for walkability. I would definitely stay there again.

Excellent hotel—hospitable service, modern and clean rooms, fresh coffee 24 hours a day. We would highly recommend this hotel if you need to be situated in this area of Austin!