The Fast Closing Elevator Doors
The check-in experience was excellent, staff was wonderful! However, my family and I incurred an incident that lead to my elderly mother being hurt - the elevator door closed too soon and slammed into her with a tremendous force, the impact caused her awful pain, but no visible injuries currently. Management was made aware of the incident the next morning as it happened late night. Manager Rick diminished the account by explaining how an elevator works, and how this has never happened - but it did. I asked him to check the cameras to verify, as he should be aware of the problem just to avoid further damage and injuries to someone else. He then realized that perhaps I was correct, then asked about her situation and offered hospitalizations. The offer was declined; however, no additional consideration was made, discounted price, voucher for another stay etc. As a conglomerate company/business he should have came up with a solution to comp for her episode and encountered with the fast closing/contact with the elevator doors as it needed to be adjusted to close at a slower pace. Otherwise, this is a great place to stay. I would definitely recommend and stay here again!