Guest User
August 16, 2023
I booked the hotel for guests who are senior citizens above 75 years of age. It was assumed that the hotel would have lift facilty as normally any good hotel would have. The room was on the second floor which made it highly inconvenient to climb as the stairs were also steep. The room is not maintained well and we had seen cockroaches in the wardrobe. The matter was brought to the attention of the hotel staff. Which remained unresolved with an explanation that the cockroach wouldnt come out of the wardrobe. Also due to non refundable policy i couldn’t cancel the reservation.