Courtyard Auburn

Guests appreciate the super friendly and excellent staff, providing great service. The convenient and safe location is ideal for secure and accessible stays.

We have stayed here numerous times bringing my daughter to the University. She is a 3rd year student so we have stayed many times. We try to be loyal to Marriott but this place makes it hard, every time we here the same story to account for the horrible service…“we are understaffed,” “it’s a busy time…” With this stay we checked in on Sunday night and left on Wednesday. NOT A SINGLE person came to clean and service the room for the entire stay. Daily and multiple times I day I stopped by the front desk asking for service for our room and was assured “someone will get right on it,” “you’re going out for dinner, it will be done by the time you get back,” “our people are up there now doing it for you.” Only to open the door and find that no one even entered the room. Complaints to the front desk were met by blank stared associates who offered nothing other than “maybe the Manager can give you some Marriott points…” That is the last thing I could care about. There are many other options in this lovely town, AVOID this hotel…we will definitely find better service somewhere else in Auburn. Anything would be better. I’ve never written a review knocking a place but this was ridiculous.

Perfect staff and clean It was only for one night, but the staff was the best and the rooms was very large and clean all perfect