Hilton Garden Inn Auburn Riverwatch

Hilton, you expect at least to be safe. We were put in a room that was not finished rehabbing. Their Construction Workers forgot to complete the bathtub & left out the rubber strips that give you grip inside during your shower. Otherwise it’s a like sheet of glass when wet. The 74 year old man was trying to turn off the shower & keep his balance on, but also discovered, the faucet was not working, it would not turn. Needless to say, struggling with trying to stay upright on a sheet of glass bathtub floor it did not work and he fell and everything came down on top of him. I left the shower curtains & rod on the tub. Call down to the desk ask for a manager we were told no manager is on duty we asked for someone to come up to the room to help and we were told we’ll try to get someone to come. No one ever showed up the family in the connecting room, there was a critical care nurse. Who checked him out and handled the situation. when we finally left the hotel later to go to our family reunion, I approached her at the desk and ask if anyone was ever going to come and take a report the accident report or come see how he was and she actually looked at me and said ohh yeah I forgot all about that and walked away. I was packed at 6 AM this morning and brought my husband home. I just looked at my bank statement online for $166. They made two separate transactions for a total of $597 so not only is wow my husband injured not only are their renovations, not up to code and they’re renting out rooms that are not to be rented , because they’re not finished and they’re dangerous. They’re also stealing your money.

My husband and I have been loving our stay at the Hilton Garden Inn Auburn Riverwatch Maine. So accommodating and comfortable! We just ordered take out with Ryan as our chef. Absolutely outstanding food! So delicious and perfectly made just to our request! Ryan is A+ and he made our night with a perfect dinner! Thank you for everything Hilton!

Absolutely wonderful and caring staff ❤️

Convenient location for the night. Loads of parking which is free- huge bonus. Nice view of the dam

Although the staff was attentive and the setting next to river was beautiful, the price was advertised on ******* as $52 less than I was charged . The facility was under renovation and most of the amenities were unavailable.

We spent two horrible nights at this hotel for a family funeral. Everything was under renovation including Restaurant, Bar, Gym, and Pool. No hot water the entire stay, when asked about the hot water they offered us a free pass to the Y (across the street and down the road) so we could take a shower. None of this was listed on the website. I've been fighting for a partial refund since leaving. One of the worst stays I've ever had.