Aldercarr Hall

I emailed the hotel two days before my trip having received multiple emails from both the hotel and ******* which did not confirm I had booked a double room. I received an email from the owner saying he would ENSURE I had a double room. On arrival we had been allocated a twin room. As there is no reception I had to leave a voicemail message and send an email before the owner's sister politely told us they were fully booked and that there was nothing she could do. This was particularly upsetting as it was my birthday weekend. It took ******* three days to contact the owner and obtain a refund but this kind of mistake is inexcusable. The venue's "hands off" approach disguised as "convienence" is extremely unsatisfactory and I would have thought that the owner would have telephoned or emailed to apologise. The room was clean but the shower was either freezing cold or scalding hot. I would not recommend.

I emailed 2 days before my stay to confirm that I had booked a double room for my birthday weekend. The owner confirmed by email that he would ENSURE I had a double room. On arrival we had been allocated a twin room. As there is no reception at the venue I left a voicemail message and an email before the owner's sister told us they were fully booked and could not do anything about this. This kind of mistake is inexcusable and twin beds for a romantic weekend is not what I had in mind! I would have thought the owner himself would have made contact himself to apologise. The venue's "hands off" approach to guests is extremely unsatisfactory. The shower was either freezing or scalding hot and it took ******* three days to reach the owner to confirm the facts and obtain a refund. I will not be returning.

Price & location good, room position not so Handy location for my business trip, positioned right next to a swimming pool with adult music classes on tho into early evening so couldn’t hear the tv for shouting… not ideal, cold tiled floor too, I guess they followed thru with the flooring.. wasn’t very cosy and probably wouldn’t stay again, sorry.

Disappointed Nice setting, clean, comfy bed. A lot of flies, coming out of hibernation once heating was on? Spiders x 5. Disappointed with breakfast, freeze dried coffee, no filter, no jam for toast, apples in a bowl. Cereal , 3 choices in a plastic server. Expensive for experience.

Not great It was self check in. The path to the room was very dark, needs lighting, dangerous if you have mobility issues, can't see!!! There was an issue in the room, but could not get any answer at reception and phone number kept going to voicemail. So not very good at all. There was only a small electric heater, not sufficient to warm the room. Room was OK, bed OK, but overall not happy.

Little room big space Was a nice room. But wow was it roasting hot. We could find anywhere of turning the heating down or off so had a very hot night, even with fans on. The toilet however had no heating so was the opposite and freezing. Nice to have our own little room but think it was too pricey, compared to the many other hotels we stay in for major race events. Breakfast was toast, yogurts or 3 choices of cereal, nothing for vegetarians and not really a continental as offered.